Best ITSM Products in 2025

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)...

Key EcholoN features:

CMDB Offline App Workflow Engine

Try for free freemium €5000.0 / One-off (5 User)

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Key HaloITSM features:

User-Friendly Interface Comprehensive Features Customization Integration Capabilities

paid Free Trial $49.0 / Monthly (Agent)

Freshservice: the one-stop cloud solution for all your IT management needs.

Key Freshservice features:

User-friendly Interface Robust Automation Customizable Strong Integrations

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Key Jira Service Desk features:

User-Friendly Interface Integration Capabilities Customizability Automation

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration.

$0.68 / Monthly

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Key ServiceNow features:

Comprehensive IT Service Management Customizable Integration Capabilities Scalability

SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI.

Key SysAid features:

Helpdesk Automation Workflow Automation Service order workflow CMDB

Try for free paid Free Trial

Jira Service Management is an online development platform that facilitates users with multiple services.

Key Jira Service Management features:

Integration with Atlassian Suite Customizable Workflows Automation Capabilities Scalability

Hornbill offers an ITIL compliant IT Service Desk platform.

Key Hornbill features:

Collaborative Features User-Friendly Interface Customization Cloud-Based

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Download DLL files and fix missing DLL errors.

Find missing DLL (dynamically linked library) files for your Windows computer.

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Key ManageEngine ServiceDesk Plus features:

Incident Management Asset Management Project Management Problem Management

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)