Best Contact Center Manager Products in 2025

Manage customers with powerful call center solutions.

VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM.

Key VoIPstudio features:

Call Recording Call Forward Call Analytics and Reporting Call Conferencing

Try for free paid Free Trial $4.99 / Monthly (User)

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Key Genesys Cloud features:

Scalability Omni-Channel Experience Integration Capabilities Cloud-Native Architecture

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Key Genesys features:

Omnichannel Support Scalability Advanced Analytics AI and Automation

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Talkie.ai: Industry-leading conversational AI platform for contact center automation through AI virtual agents.

Key Talkie.ai features:

Analytics and Reporting Clean UI Demo Free Trial

paid Free Trial $2000.0 / Monthly

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Key Genesys PureConnect features:

Comprehensive Omnichannel Support Customizability Scalability Strong Security

Utilities, Application Utilities, and Contact Management.

Key Genesys PureCloud features:

Cloud-Based Flexibility Omnichannel Support User-Friendly Interface Strong Analytics

Five9 provides cloud-based call center software for sales, marketing and support.

Key Five9 features:

Scalability AI and Automation Omni-Channel Capabilities Integrations

Replicant is a distribution of Android that is 100% Free Software.

Key Replicant features:

Open Source Privacy and Security Community-Driven

Instantly provide voice customer support through phone calls.

Key EasyCall Phone Call Center features:

User-Friendly Interface Integration Capabilities Cost-Effective Solution Scalability

EasyCall is call center system software easy and intuitive, the fully managed cloud solution for inbound and outbound calls of your contact and call center.

Key EasyCall Cloud features:

Scalability Accessibility Cost-Effective Integration Capabilities

Unlock the power of your contact center with Enghouse Interactive.

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Key Salesforce Service Cloud features:

Comprehensive Customer Support Scalability Integration Capabilities AI-Driven Insights