Software Alternatives & Reviews


Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Genesys Alternatives

The best Genesys alternatives based on verified products, community votes, reviews and other factors.
Latest update:

  1. 31

    Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

  2. 24

    Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

  3. Featured

    Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work.

    Try for free freemium

  4. 23

    SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

  5. 26

    Five9 provides cloud-based call center software for sales, marketing and support.

  6. 21

    All in one solution for calls, IVR, live chat, customer management & more.

  7. 22

    With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

  8. 23

    Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

  9. 22

    Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

  10. 22

    A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

  11. 22

    Conversation review tool for support teams

  12. 17

    HoduCC is a FreeSWITCH based product which offers contact center softwares for call centers.

  13. 19
  14. 11

    AVOXI to deliver amazing call quality & an exceptional customer service experience.

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Genesys Reviews

External sources with reviews and comparisons of Genesys

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Read all Genesys reviews →

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Author of Genesys's details: | Publisher: SaaSHub
Categories: Communication, Enterprise Communication, Work Management


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