Napersoft CCM Alternatives & Competitors

In the last blog entry, we went through a quick history of the channels that are involved in a CCM (Customer Communication Manage.

Key Quadient Customer Communications Management features:

Enhanced Communication Operational Efficiency Regulatory Compliance Centralized Management

Kofax Customer Communications Manager™ helps you better engage with customers across multiple channels, in the manner they prefer, with personal documents and communications. .

Key Kofax Customer Communications Manager features:

Customization Integration Multi-Channel Delivery Compliance

Industry's first context-aware Helpdesk Software.

Key Zoho Desk features:

Omnichannel Zia - Artificial Intelligence Embeddable Self-service Multibrand Help Center

Visit website freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

The platform for exceptional customer service at scale.

Key Front features:

Unified Inbox Collaboration Integrations Automation

Adobe Experience Manager is a cross-platform CMS that works across websites, mobile apps and on-site displays.

Key Adobe Experience Manager features:

Comprehensive Content Management Integration with Adobe Suite Personalization Scalability

FCI Customer Communication Management (CCM) Software Solutions is helping to deliver top-notch Customer Experience with interactive Personalized Communications to fulfill Customer expectations.

Key FCI CCM features:

Comprehensive Coverage Advanced Technology Scalability Customization

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A toolset for printed and digital communications.

Key PlanetPress Connect features:

Flexible Output Options Customizable Document Templates Data Integration Enhanced Automation

Pointel Genesys Adapter for Oracle Cloud, bridges these powerful systems helping your contact center to handle real-time interactions efficiently and consistently.

Key Pointel Genesys Adapter for Oracle features:

Unified Desktop Screen Synchronization Management Real time reporting Customer insights

OpenKM is an easy to use powerful version control system that enables businesses efficiently and systematically capture, store, secure, manage, maintain and distribute corporate information assets with the goal of facilitating knowledge creation, op….

Key OpenKM features:

Comprehensive Document Management Open-Source Scalability Integration

Cloud-based CRM & Sales Automation.

Key Salesforce Sales Cloud features:

Comprehensive CRM Customizability Third-party Integrations AI Capabilities

AODocs is the document management solution recommended for G Suite. Secure your documents, structure your content, & automate your processes.

Key AODocs features:

Integration with Google Workspace Advanced Document Management Workflow Automation Compliance and Security

Docomotion offers tools for designing and generating all types of transactional and operational business documents.

Key Docomotion features:

Integration with Salesforce User-friendly Interface Customization Automation

infoRouter is a EDMS that includes Workflow, Document routing, Electronic Forms, Scanning, Storage, Archiving, Indexing & Records Management.

Key infoRouter features:

Document Management Workflow Automation Compliance and Security Collaboration Tools

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable