Software Alternatives & Reviews

Zoho Desk VS Xournal++

Compare Zoho Desk VS Xournal++ and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Xournal++ logo Xournal++

Xournal++ is a handwriting notetaking software with PDF annotation support. Written in C++ with GTK3, supporting Linux (e.g. Ubuntu, Debian, Arch, SUSE), macOS and Windows 10. Supports pen input fr...
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Xournal++ Landing page
    Landing page //
    2023-08-20

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Xournal++

Website
github.com
Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Xournal++ features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Xournal++ videos

Xournal++ Digital Inking & PDFs on Linux - IG App Picks

More videos:

  • Review - XOURNAL++ PDF ANNOTATOR: BEST FOR ONLINE PAPER CHECKING

Category Popularity

0-100% (relative to Zoho Desk and Xournal++)
Customer Support
100 100%
0% 0
Note Taking
0 0%
100% 100
Help Desk
100 100%
0% 0
Todos
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Xournal++. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Xournal++

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, itโ€™s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Xournal++ Reviews

  1. Go-to solution for easy paper replacement

    Used my laptop, a small wacom tablet, and this program to replace all my engineering notes this semester. No more scanning to upload, re-drawing plots, re-writing equations, printing assignments, or heavy binder to carry around.

    ๐Ÿ Competitors: OneNote
    ๐Ÿ‘ Pros:    Export in pdf|Import pdf

Social recommendations and mentions

Based on our record, Xournal++ seems to be a lot more popular than Zoho Desk. While we know about 54 links to Xournal++, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Xournal++ mentions (54)

  • Book list for streetfighting computer scientists
    I've been using Xournalpp[1] for many years, highlighting books as I read them, adding in text/hand drawn annotations in whitespaces if necessary. Unlike other PDF readers/annotators, it saves a separate file, so the original PDF is untouched. It can also export the annotated PDF as a new PDF with highlights and annotations. Obsidian[2] also has PDF support, where you can open a markdown document side by side with... - Source: Hacker News / 4 months ago
  • Combined metric for finding and decoding (digitally) handwritten text on a page?
    Currently, I am trying to build a small open source NLP project for which I first find text on a page and then translate it; see the current project state here: https://github.com/PellelNitram/xournalpp_htr. The purpose of this project is to make handwritten text in Xournal++ searchable for all users. Source: 8 months ago
  • Alternative to MS OneNote thatโ€™s truly as good? Flair is limited but more precisely is Iโ€™d like cross-platform.
    On Linux, Xournal++ is the best thing that can do inking. https://github.com/xournalpp/xournalpp. Source: about 1 year ago
  • Need help installing Latex on Linux
    First of all, I don't want to install Latex, but since my note taking app requires it, I feel like I don't have any alternative. I was wondering if I needed to download TexLive or if there were any other options for me. I am taking physics notes and I don't want anything other than basic text editing (superscript, subscript, symbols for physics equations and basic math stuff), is there a way I don't have to... Source: about 1 year ago
  • Need an app like xournalpp which can take help me edit and insert Latex into Pdfs
    I recently was looking for a note making app for editing, marking, drawing over a pdf file and a helpful person suggested me xournalpp, though this is very helpful, I have to install 7GB s of Latex app to even start inserting Latex text on my pdf, is there an app which doesn't need me to install Latex app(7GB) and can still let me put in Latex text on my pdf like Obsidian does? Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Xournal++, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

xournal - Lightweight notetaking and sketching app.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

OneNote - Get the OneNote app for free on your tablet, phone, and computer, so you can capture your ideas and to-do lists in one place wherever you are. Or try OneNote with Office for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Stylus Labs Write - Write is a word processor for handwriting, designed primarily for tablets with an active stylus.