Zoho Desk VS XenForo

Zoho Desk Reviews

1. Neha

   | Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy

   | CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya

   | Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

XenForo Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

XenForo mentions (10)

• How to Create a Discussion Forum Using PHP and MySQL?

  XenForo (https://xenforo.com/) XenForo is a popular commercial forum software application that is widely used for creating and managing online discussion communities and forums. - Source: dev.to / 8 months ago

• Poll Results & Re-Opening the Subreddit

  For the longer term migration options, I would like to recommend we set up a Xenforo forum one last time. It would be quick and easy to do, it's a well designed and maintained solution that has all the technical features we need and works well for communities like this, as demonstrated by the Spacebattles and Sufficient Velocity forums. Finally, this community will only be free of interference if we go to a place... Source: 11 months ago

• Some forum software written in Rust

  Obviously forums aren't as popular as they used to be, so this topic might not be of interest to many. For folks that want to run a forum, they'd most certainly go with Discourse (Ruby), Flarum (PHP), Xenforo (PHP), NodeBB (Javascript), Nimforum (Nim) and maybe Casnode (Go). Source: over 1 year ago

• Best way to create a community website

  For something simple, I'd look into bbpress. For something more complex (but that can still integrate with WordPress, check out Xenforo (my favorite) or Vanilla. Source: over 1 year ago

• Ask HN: Any forum/community dedicated to software and DevOps?

  Obligatory Lobsters[0] link. You may know it well already though. If you really need to scratch that itch, maybe start your own community based around those topics? I wouldn't build it from scratch though, and use something like XenForo[1]. The web needs more forums, there's not enough of them around! [0] https://lobste.rs/ [1] https://xenforo.com/. - Source: Hacker News / over 1 year ago