Software Alternatives & Reviews

Zoho Desk VS Flarum

Compare Zoho Desk VS Flarum and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Flarum logo Flarum

Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Flarum Landing page
    Landing page //
    2021-07-27

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Flarum features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Flarum videos

How to Install Flarum Extensions to Super-Charge Forum?

More videos:

  • Tutorial - Custom pages that open modals and discussion composer (Flarum beta7 extension tutorial)

Category Popularity

0-100% (relative to Zoho Desk and Flarum)
Help Desk
100 100%
0% 0
Forums And Forum Software
Customer Support
100 100%
0% 0
Forums
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Flarum. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Flarum

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Flarum Reviews

  1. BPM Counter

    BPM Counter analyzes the tempo of incoming audio in beats per minute (bpm). The detection circuit looks for any transients, also known as impulses, in the input signal. Transients are very fast, nonperiodic sound events in the attack portion of the signal. The more obvious this impulse is, the easier it is for BPM Counter to detect the tempo.


IndieHackers: Best forum software
I used Flarum when trying to get a community set up for my product (ended up abandoning it to revisit when we have a larger customer base). It worked fairly well and I enjoyed it but it's definitely beta and unless you're fairly tech savvy it's not quite worth the setup / maintenance. Lots of config changes, crashes, huge issues with plugins, and some features missing. I'd...

Social recommendations and mentions

Based on our record, Flarum seems to be a lot more popular than Zoho Desk. While we know about 34 links to Flarum, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Flarum mentions (34)

  • Posthog is closing their Slack community in favor of forum
    From a user perspective I really like Flarum https://flarum.org/ Some example forums that use flarum: Flarum itself: https://discuss.flarum.org/ GrapheneOS: https://discuss.grapheneos.org/ Kagi and Orion: https://kagifeedback.org/ https://orionfeedback.org/ Mailcow: https://community.mailcow.email/ Many more can be found here: https://builtwithflarum.com/. - Source: Hacker News / 4 months ago
  • Introducing the new Godot Forum
    Nice! I kinda wish they went with https://flarum.org/ instead of discourse, though. I think Flarum is the better forum software and it is also open source. Source: 5 months ago
  • Show HN: Booklet – modern discussion forum for professional groups
    Not sure yet how this compares to Flarum - https://freeflarum.com/ you can self-host too https://flarum.org/. - Source: Hacker News / 7 months ago
  • Don't Use Discord as a Forum
    Https://flarum.org/ is a nice modern alternative, also free. - Source: Hacker News / 8 months ago
  • Ask HN: What forum software do you recommend?
    Https://flarum.org/ is really nice and modern. I donated to https://freeflarum.com/ and used my custom domain for their hosted free offering. - Source: Hacker News / 9 months ago
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What are some alternatives?

When comparing Zoho Desk and Flarum, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

phpBB - Raspberry Pi. The Raspberry Pi is a cheap, credit-card sized computer. The official website uses phpBB for their discussion forums. phpBB is not affiliated with nor responsible for any of the sites listed on the showcase.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

XenForo - Intuitive. Social. Engaging. Fast. XenForo brings a fresh outlook to forum software.