Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Discourse seems to be a lot more popular than Zoho Desk. While we know about 23 links to Discourse, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
GitHub Discussions can also be a great place for support as long as these are regularly monitored. Another option along the same lines is Discourse and the Open Source Matrix which is used by quite a few Open Source and community-based projects. - Source: dev.to / about 1 month ago
A lot of communities use [Discourse ](https://discourse.org). [LPSF](https://forum lpsf.org) migrated to it when Yahoo Groups was discontinued. Some of the advantages are that it's open source, self-hostable, and can be configured to work as both a traditional mailing list and modern forum. - Source: Hacker News / about 1 month ago
More like https://discourse.org/. You can run it yourself, but I can also just have them ding a credit card every month and not think about it again (I do this for a community). - Source: Hacker News / 5 months ago
Discourse perhaps? I've seen it in use in a few places; it has a modern look and feel to it at least. https://discourse.org/. - Source: Hacker News / 8 months ago
I fully agree with you see my comment here[0] -- I think you may have misread my comment, it says "Discourse" (as in the forum software[1]), not Discord. [0]: https://news.ycombinator.com/item?id=37245220. - Source: Hacker News / 8 months ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Flarum - Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
phpBB - Raspberry Pi. The Raspberry Pi is a cheap, credit-card sized computer. The official website uses phpBB for their discussion forums. phpBB is not affiliated with nor responsible for any of the sites listed on the showcase.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.