Software Alternatives, Accelerators & Startups

Zoho Desk VS Ticketmaster

Compare Zoho Desk VS Ticketmaster and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Ticketmaster logo Ticketmaster

At Ticketmaster, we strive to put fans first. Every day we're listening to your feedback and working to improve your experience before, during, and after events.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Ticketmaster Landing page
    Landing page //
    2019-09-28

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Ticketmaster features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Ticketmaster videos

Buying Concert Tickets Online | AXS | SeatGeek | Stubhub | Ticketmaster | & More

More videos:

  • Review - W7D5: Ticketmaster Review (1of 2)
  • Review - RANT- Why Ticketmaster Sucks!

Category Popularity

0-100% (relative to Zoho Desk and Ticketmaster)
Customer Support
100 100%
0% 0
Online Ticketing
0 0%
100% 100
Help Desk
100 100%
0% 0
Event Management
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Ticketmaster. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Ticketmaster

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Ticketmaster Reviews

5 Strong Alternatives to Ticketmaster for Buying Event Tickets
Ticketmaster is often associated with live music, but the site covers a wide variety of events. Tickets.com is the most comprehensive alternative to Ticketmaster. It includes a similarly extensive range of activities and shows but is mainly focused on live entertainment. This isn’t surprising—Tickets.com is owned by Major League Baseball Advanced Media (MLBAM).
5 Best Android Apps for Buying Tickets
The Ticketmaster app is the fastest, most convenient way to buy 100% verified tickets for concerts, sporting events, arts and theater, festivals, and family events. Use the interactive seat map to choose the perfect seats, or select from the Top Picks and compare the best available seats across all sections.
Source: phandroid.com
How to Sell Tickets Online: 3 Best Market Players
Ticketmaster is the world-leading ticket selling service and, perhaps, best way to sell event tickets online. Its mobile app focuses on helping users purchase the best seats based on the price-vs-quality balance. The main advantage of the TicketMaster mobile app over web application is that the mobile solution allows users to buy a ticket a couple of minutes faster using...
Source: stfalcon.com
Best Viagogo Alternatives
Ticketmaster is the true giant when it comes to ticket reselling, whether it is ice hockey or Bruno Mars live. Although football tickets have never been a popular item at Ticketmaster, you might find a few games here or there. Generally speaking, Ticketmaster’s focus is concerts, festivals and live shows. With incredible prices on their tickets – thanks largely to their...
Extra Tickets? StubHub Isn't Your Only Option to Profit
If, on the other hand, you bought your concert passes on Ticketmaster and have more than a week before the show's date, use Ticketmaster's "Verified" reselling initiative to find a buyer there. This will connect you with a buyer like you and increase your profits in the absence of seller fees.

Social recommendations and mentions

Based on our record, Ticketmaster seems to be a lot more popular than Zoho Desk. While we know about 51 links to Ticketmaster, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Ticketmaster mentions (51)

  • Selling 2 Black Pumas 12/10 House of Blues at Face Value
    I have two tickets for the Black Pumas at the House of Blues in Houston, TX on Sunday, December 10th. Asking for face value of tickets, $77 each for standard GA. Tickets are via ticketmaster.com and you can securely purchase these tickets through cashortrade.org or this direct link. Source: 6 months ago
  • need help with concert ticket asap!
    If it was just a bunch of letters/numbers/symbols and not actually a website link (i.e. https://ticketmaster.com or any valid website), then you are perfectly fine. Source: 12 months ago
  • The Eras Tour: Asia Megathread
    One clarification - is the action for Singapore going to happen on ticketmaster.com or ticketmaster.sg? I made my account and added my card on .com so now I am confused. Source: 12 months ago
  • What is the best site to buy tickets from?
    You can always buy from Ticketmaster, but you can also try one of the secondary marketplaces that have officially partnered with the NFL. The bar codes are guaranteed to work as long as you buy from one of the official NFL ticketing partners like StubHub, SeatGeek, or Vivid Seats. Source: about 1 year ago
  • Ticketmaster
    Always use ticketmaster.com, don't click through links. Change your password every day for 2-3 days again. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Ticketmaster, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Attendize Event Ticketing - Attendize is a free & open-source ticket selling and event management platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ticket Tribe - Sell tickets online with no fees per ticket