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Zoho Desk VS Eventbrite

Compare Zoho Desk VS Eventbrite and see what are their differences

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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Eventbrite logo Eventbrite

Discover Great Events or Create Your Own & Sell Tickets
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Eventbrite Landing page
    Landing page //
    2023-10-19

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Eventbrite features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Eventbrite videos

+ Add

How Much Does It Cost To Use Eventbrite

More videos:

  • Tutorial - Eventbrite Review - Eventbrite Tutorial - Easy and Simple
  • Review - Eventbrite Review (Conference Ticket Sales)

Category Popularity

0-100% (relative to Zoho Desk and Eventbrite)

Zoho Desk

Eventbrite

Help Desk
100 100%
Help Desk
0% 0
Event Management
0 0%
Event Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Event Registration
0 0%
Event Registration
100% 100

User comments

Share your experience with using Zoho Desk and Eventbrite. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Eventbrite

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

Eventbrite Reviews

The 10 best Cvent competitors and alternatives on the market
It allows users to coordinate events and sell tickets for various events such as festivals, conferences, or charitable events. Users can access Eventbrite using a native mobile app (which is also capable of scanning printed tickets).
Source: spotme.com
Top Five EventBrite Alternatives
While EventBrite’s user base and valuation certainly prove its worth, event professionals are often frustrated by some of the limited user options, inability to forefront their own branding, or cost structures. But what other options are out there? What other event management platforms offer alternatives that provide the same convenience and functionality of EventBrite,...
Source: rsvpify.com
16 Best Event Management Software for 2022 [Complete Guide]
Eventbrite is a leading event management platform that helps people of all ages and skill levels to create, promote, and sell out their events. Eventbrite makes it easy to manage every aspect of your live event – from ticketing to fundraising, marketing and promotion, table management and reporting.
Source: filmlifestyle.com
Top 7 Free Eventbrite Alternatives and Competitors in 2022
Want to organize an event but don’t want to pay for Eventbrite? That’s okay. Because I have compiled a list of 7 free Eventbrite alternatives that are better than Eventbrite in many aspects.
Source: goallevents.com
8 Best Event Registration Software for Conferences and Events
Eventbrite is an event registration software that’s used by a variety of industries, from entertainment and social events to classes, charity, and business conferences. While Eventbrite is well known and easy to use, some organizers think its fees are a bit high.
Source: whova.com

Social recommendations and mentions

Based on our record, Eventbrite seems to be a lot more popular than Zoho Desk. While we know about 41 links to Eventbrite, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Eventbrite mentions (41)

  • Fun festivals to go to in Germany
    Hi, we are travelling through Germany and want to go to some fun festivals - music festivals, food and wine festivals etc. Where can you find out what's on in Germany - something like eventbrite.com but the events in Germany on eventbrite.com seem to be pretty limited. Source: 7 months ago
  • CMV: Social and dating life substantially deteroirates at age 20 and it is impossible to recover from it.
    OP, check out a lil platform called eventbrite.com, and while you're at it maybe also Groupon.com. Source: 11 months ago
  • Muslim dating scene?
    Ramadan is coming up. Many companies/agenices/affinity groups/non-profits/etc will have events where she can mingle. Search for "Ramadan" on eventbrite.com. Source: about 1 year ago
  • Looking to break in
    Have you heard of a styled shoot? You can buy tickets for local styled shoots on eventbrite.com - local photographers will hire models to dress in wedding clothes and invite other photographers to grab content for the day!! Source: about 1 year ago
  • Landing new/bigger business clients
    When I first started my accounting firm from scratch I attended 7 networking events a week. I introduced myself to over 10K people in person. Then, I added them on LinkedIn and invited them out for coffee. I searched meetup.com, eventbrite.com, my city's chamber of commerce, joined a BNI networking group, etc. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Eventbrite, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Cvent - Cvent's event management software provides event planners with a complete solution to increase event attendance and decrease event costs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ticket Tailor - Ticket Tailor is an easy-to-use event ticketing platform that allows event organizers of all shapes and sizes to sell tickets online.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Eventzilla - Eventzilla lets you sell tickets online and manage attendees from one integrated application.

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