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Zoho Desk VS Snipe-IT

Compare Zoho Desk VS Snipe-IT and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Snipe-IT logo Snipe-IT

Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Snipe-IT Landing page
    Landing page //
    2022-03-12

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Snipe-IT features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Snipe-IT videos

+ Add

Snipe-IT Turbo Tutorial: Custom Fields

More videos:

  • Review - Part 6 | Importing Assets In Snipe-IT
  • Review - Snipe-IT Promo

Category Popularity

0-100% (relative to Zoho Desk and Snipe-IT)

Zoho Desk

Snipe-IT

Help Desk
100 100%
Help Desk
0% 0
Asset Management
0 0%
Asset Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
IT Asset Management
0 0%
IT Asset Management
100% 100

User comments

Share your experience with using Zoho Desk and Snipe-IT. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Snipe-IT

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

Snipe-IT Reviews

12 Best Asset Management Software For IT Teams In 2023
Why I picked Snipe-IT: I chose Snipe-IT because of its ability to allow you to customize the software to your needs. Its open-source design lets you modify the software to your liking so you can better manage your IT inventory like licenses, software, computers, smartphones, and more.
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Snipe-IT is an open-source ITAM software that provides asset tracking, inventory management, and reporting capabilities. It offers automated asset discovery, hardware and software tracking, and depreciation management, making it easy for organizations to manage their assets and track their value over time. Snipe-IT’s user-friendly interface and customizable dashboards make...
Source: infraon.io
Top 7 Alternatives To Snipe-IT (ITAM Tool)
Complexity: Setting up and configuring Snipe-IT can be complex and challenging, especially for smaller organizations.Overall, while Snipe-IT is a robust ITAM tool, it may not be the best fit for every organization's IT team’s needs. Thus, it's important to weigh the benefits and drawbacks of any ITAM tool before making a decision.In light of this, let’s explore the...
Source: www.zluri.com
Top 10 Free It Asset Management Software
Snipe-IT Free Open Source Asset Management Software. Always know where your IT assets are, what’s out for repair, and when your service contracts are up. Never re-buy a license key again because you lost track of it.
Source: cloudsmallbusinessservice.com
Best Free Asset Tracking Software
As a web-based open source platform, Snipe-IT is a great choice for tinkerers who are comfortable adding their own third-party integrations to build the asset tracking software they need. It's very secure and updated regularly – a huge boon for any open source program – though you'll need to manually update it each time. Functionality is pretty basic: Snipe-IT tracks assets...
Source: tech.co

Social recommendations and mentions

Based on our record, Snipe-IT seems to be a lot more popular than Zoho Desk. While we know about 96 links to Snipe-IT, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Snipe-IT mentions (96)

  • Inventory for Insurance Purposes?
    At work I use snipeIT to manage our asset inventory, it's fairly quick to spin up with docker and it's quite customisable Https://snipeitapp.com/. Source: 9 months ago
  • Asset Management for family?
    Some of the top options would be https://snipeitapp.com or https://inventree.org I used Inventree briefly and honestly couldn’t bring myself to actually add enough stuff to make it useful for me but the software was solid. Source: 10 months ago
  • New job is overwhelming
    I very strongly disagree, use serial numbers if at all possible, set up Snipe-IT, and you'll never have to change labels again. As long as you are the one handling provisioning, repairs and such, or those who do is allowed access, you'll always know the location, status and ownership of everything in there. Source: 11 months ago
  • Software for entering order details
    This suggestion brought me to https://snipeitapp.com/ which looks interesting! Source: 12 months ago
  • Need help picking a ticketing system
    SnipeIT: Free if self-hosted, with cheap hosting available. It gets tons of love, and the support with the paid version is on point. Link. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Snipe-IT, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Stockpile - Stockpile is a free online inventory system for small business and at home uses.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PartKeepr - PartKeepr is an open source inventory management system that you can alter according to the particular requirements of your business or of the area from where you are operating.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

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