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Zoho Desk VS Rust

Compare Zoho Desk VS Rust and see what are their differences

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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software

Rust logo Rust

A safe, concurrent, practical language
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Rust Landing page
    Landing page //
    2023-05-09

We recommend LibHunt Rust for discovery and comparisons of trending Rust projects.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Rust features and specs

  • Memory Safety
    Rust’s ownership system guarantees memory safety without a garbage collector, preventing common bugs such as null pointer dereferencing, buffer overflows, and data races.
  • Performance
    Rust aims to provide memory safety while maintaining high performance. It is often as fast as C and C++ due to zero-cost abstractions.
  • Concurrency
    Rust's ownership and type system make it easier to write safe concurrent code, helping developers avoid concurrency issues.
  • Tooling
    Rust has excellent tooling, including the Cargo package manager and build system, and Rustfmt for code formatting.
  • Community and Ecosystem
    Rust has a growing community and ecosystem, with active contributions and a wide range of libraries and frameworks available.
  • Strong Typing and Error Handling
    Rust’s type system and pattern matching compel developers to handle errors and edge cases, leading to more robust and predictable code.

Possible disadvantages of Rust

  • Learning Curve
    Rust’s advanced features such as its ownership system and lifetimes can be difficult for beginners to grasp, making it harder to learn compared to some other languages.
  • Compilation Time
    Rust can have longer compilation times, especially for large codebases, which can slow down the development process.
  • Ecosystem Maturity
    Although growing, Rust's ecosystem is not yet as mature as those of more established languages like JavaScript, Python, or even C++, leading to fewer available libraries and frameworks for certain tasks.
  • Complexity of Code
    The strictness of Rust's borrow checker can lead to more complex and verbose code as developers explicitly manage ownership and lifetimes.
  • Tool and Library Development
    Despite the rapid growth, some tools and libraries are still under development or lack the polish of their counterparts in more mature languages.

Analysis of Rust

Overall verdict

  • Yes, Rust is considered very good by many developers, especially those who need to write safe and efficient code. Its growing community and ecosystem are further testament to its strengths.

Why this product is good

  • Rust is highly regarded for its memory safety without a garbage collector, providing developers with performance and safety guarantees. It has powerful concurrency support, expressive type system, and excellent tooling, making it a favorite for systems programming, web assembly, and other performance-critical applications.

Recommended for

  • System programmers who need to manage memory and resources efficiently.
  • Developers working on web assembly projects.
  • Teams that require safe concurrency mechanisms.
  • C and C++ developers looking for modern language alternatives.
  • Open-source contributors who want to be part of an active and welcoming community.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Rust videos

Rust Crash Course | Rustlang

More videos:

  • Review - Why You Should & Shouldn't Learn the Rust Programming Language
  • Review - All About Rust

Category Popularity

0-100% (relative to Zoho Desk and Rust)
Customer Support
100 100%
0% 0
Programming Language
0 0%
100% 100
Help Desk
100 100%
0% 0
OOP
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Rust. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Rust

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Rust Reviews

Top 5 Most Liked and Hated Programming Languages of 2022
A survey by Stack Overflow reveals that about 83.5% of 90000 developers loved Rust and tagged it to be the most adorable programming language. Rust is that general-purpose programming language that mainly caters to excellent performance and safety. This multi-worldview programming language has syntax similar to that of C++.
Top 10 Rust Alternatives
Several programming languages like Rust are among the popular ones. However, people are in search of some good alternatives to Rust. Therefore, today we will be talking more about the top 10 alternatives to Rust.
The 10 Best Programming Languages to Learn Today
Rust is a fairly advanced language, so you'll want to master another language or two before learning Rust. But you'll find that learning Rust pays off generously. The average salary for a Rust developer in the U.S. is $105,000 per year.
Source: ict.gov.ge

Social recommendations and mentions

Based on our record, Rust seems to be a lot more popular than Zoho Desk. While we know about 48 links to Rust, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Rust mentions (48)

  • Useful Clippy lints
    Hello! Rust has very useful tool, named Cargo. It helps you compile code, run program, run tests and benches, format code using cargo fmt and lint it using clippy. In this post we'll talk abou Clippy. - Source: dev.to / 3 months ago
  • Minimalist blog with Zola, AWS CDK, and Tailwind CSS - Part 1
    What are we going to do today? We're going to build a minimalist blog using Zola (built with Rust, btw), AWS CDK, Tailwind CSS, and a tiny bit of Typescript. - Source: dev.to / 3 months ago
  • This Tool can remove 98% Bloatware apps
    Effortlessly remove up to 98% of bloatware apps from your Android device without needing root access. Developed in Rust for efficiency and reliability. - Source: dev.to / 6 months ago
  • What Language Should I Choose?
    One language that really gave me that feeling was Gleam, it managed to wrap everything I liked about languages such as JS, Rust and even Java into one brilliant type-safe package. Not for a long time before I met Gleam had I wanted to try creating so many different things just to get to the bottom of how this language ticked, as it were. - Source: dev.to / 8 months ago
  • Learning Rust: Enumerating Excellence
    Let's dive back into Rust! This time we're going to be going through the lesson called "Enums and Pattern Matching". We're going to be looking at inferring meaning with our data, how we can use match to execute different code depending on input and finally we'll have a look at if let. - Source: dev.to / about 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Rust, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Python - Python is a clear and powerful object-oriented programming language, comparable to Perl, Ruby, Scheme, or Java.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Java - A concurrent, class-based, object-oriented, language specifically designed to have as few implementation dependencies as possible

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

JavaScript - Lightweight, interpreted, object-oriented language with first-class functions