Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Remember The Milk should be more popular than Zoho Desk. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
I've used Remember the Milk - https://rememberthemilk.com - I think that will do what you want! Source: over 1 year ago
I've been using rememberthemilk.com for years, and love how I can create task just using the keyboard, like this:. Source: almost 2 years ago
It's very situation-dependent, so here are a few things I've done: 1. In a work situation where I'm relatively senior, I've proactively communicated that I like minimally-interrupting notifications (email>slack>IRL). Even when someone taps me on the shoulder, they're a little sheepish about it, and I can request 30 seconds to jot down a note about where I left off. I also just feel more in control of the... - Source: Hacker News / over 2 years ago
We just redid our process about six months ago and we are now using rememberthemilk.com for ours. We setups recurring tasks for each item. They have flexible reminder options like text and email that can go to different people at varying times. When we complete a task it automatically re-schedules itself for the next year. We have some that renew ever 2 or 3 years and it can accommodate that as well. The free... Source: over 2 years ago
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