Software Alternatives & Reviews

Zoho Desk VS QuickBooks

Compare Zoho Desk VS QuickBooks and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

QuickBooks logo QuickBooks

Business runs better with QuickBooks, the #1 accounting solution for small business.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • QuickBooks Landing page
    Landing page //
    2023-10-18

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

QuickBooks features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

QuickBooks videos

Which QuickBooks Online Should You Buy in 2020?

More videos:

  • Review - Quickbooks Self-Employed Review
  • Tutorial - How to use QuickBooks Online: a super fast 6-minute review & tutorial

Category Popularity

0-100% (relative to Zoho Desk and QuickBooks)
Customer Support
100 100%
0% 0
Accounting
0 0%
100% 100
Help Desk
100 100%
0% 0
Bookkeeping
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and QuickBooks. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and QuickBooks

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

QuickBooks Reviews

5 Best Alternatives to QuickBooks Accounting Software
QuickBooks is prominent among accounting software providers, with an intuitive interface, robust features and extensive third-party integrations. When you consider programs for your small business, your first thought may well be the QuickBooks accounting software.
The 8 Best QuickBooks Alternatives for Small Businesses
Both QuickBooks and FreshBooks offer live support options; however, QuickBooks pushes customers to use self-help resources first. Along with an easily navigated interface, FreshBooks offers a variety of other benefits including free toll-free customer support, with email support available as well.
Source: www.fool.com
7 Best QuickBooks Alternatives for Small Businesses
You’re likely well aware that QuickBooks is the reigning incumbent for best accounting software. Although there’s plenty working in QuickBooks’ favor — industry dominance, ease of use and scalability, for instance — small-business owners might consider alternatives, depending on their budget and what features they need. Before you settle on an option, just make sure your...
Source: www.fundera.com
10 of the Best FreshBooks Alternatives That Will Make Bookkeeping Easier
QuickBooks enables you to always be payday-ready and tax-ready. It automatically makes deductions on paychecks and payrolls.
Source: shanebarker.com
7 Best QuickBooks Alternatives 2018 [Free & Paid]
Xero has comparable features to QuickBooks Online but is priced less and includes an unlimited number of users with any subscription. If your primary concern with QuickBooks is ease of use or customer service, I’m not sure you’ll be happier with Xero. I don’t find Xero any easier to use and, like QuickBooks, you can’t pick up the phone and call customer service. However, if...

Social recommendations and mentions

Based on our record, QuickBooks seems to be a lot more popular than Zoho Desk. While we know about 24 links to QuickBooks, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

QuickBooks mentions (24)

  • What is QuickBooks Online For Accountants?
    For accounting firms looking to expand their operations, manage all of their clients and projects, and work with and access their clients’ QuickBooks Online data, there is a tool called QuickBooks Online for Accountants. The software, QuickBooks Online for Accountants is a web-based application that is designed to help accounting professionals save time and grow their practice. ​​. Source: 11 months ago
  • Hey Reddit! QuickBooks has smarter features made for your business. Welcome to your one-stop hub to learn more about our available plans and tools that can help your business thrive.
    Not sure what you need? Let's find out. Click here for our personalized questionnaire, so we can recommend solutions that fit you best. Source: 11 months ago
  • How to Set Up Multiple Companies in Quickbooks
    Select a Country: The first step is to select a nation for your new business. Go to https://quickbooks.intuit.com in your browser. Choose the nation where you are located by going to */choose-country/*. The webpage for Quickbooks Online in your area will then be displayed to you. Source: 12 months ago
  • How to login in QuickBooks Time Tracking
    Go to the QuickBooks website (https://quickbooks.intuit.com/). Source: about 1 year ago
  • looking for help starting my small renovations company (LLC)
    In Vermont, you can file for an LLC online. Small business credit cards are roughly equivalent to consumer credit cards, you will need to provide a personal guarantee, and cash back is your best bet: 2% flat-rate is most likely your best option. I can't recommend books. You can do most of accounting with QuickBooks. Insurance is highly personalized to your business. Source: about 1 year ago
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What are some alternatives?

When comparing Zoho Desk and QuickBooks, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FreshBooks - The ideal accounting software for small business owners.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Xero - Xero is online accounting for your small business.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zoho Books - Smart Accounting for Growing Business