Software Alternatives, Accelerators & Startups

QuickBooks VS LiveAgent

Compare QuickBooks VS LiveAgent and see what are their differences

QuickBooks logo QuickBooks

Business runs better with QuickBooks, the #1 accounting solution for small business.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • QuickBooks Landing page
    Landing page //
    2023-10-18
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

QuickBooks features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

QuickBooks videos

Which QuickBooks Online Should You Buy in 2020?

More videos:

  • Review - Quickbooks Self-Employed Review
  • Tutorial - How to use QuickBooks Online: a super fast 6-minute review & tutorial

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to QuickBooks and LiveAgent)
Accounting
100 100%
0% 0
Customer Support
0 0%
100% 100
Bookkeeping
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing QuickBooks and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using QuickBooks and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare QuickBooks and LiveAgent

QuickBooks Reviews

5 Best Alternatives to QuickBooks Accounting Software
QuickBooks is prominent among accounting software providers, with an intuitive interface, robust features and extensive third-party integrations. When you consider programs for your small business, your first thought may well be the QuickBooks accounting software.
The 8 Best QuickBooks Alternatives for Small Businesses
Both QuickBooks and FreshBooks offer live support options; however, QuickBooks pushes customers to use self-help resources first. Along with an easily navigated interface, FreshBooks offers a variety of other benefits including free toll-free customer support, with email support available as well.
Source: www.fool.com
7 Best QuickBooks Alternatives for Small Businesses
You’re likely well aware that QuickBooks is the reigning incumbent for best accounting software. Although there’s plenty working in QuickBooks’ favor — industry dominance, ease of use and scalability, for instance — small-business owners might consider alternatives, depending on their budget and what features they need. Before you settle on an option, just make sure your...
Source: www.fundera.com
10 of the Best FreshBooks Alternatives That Will Make Bookkeeping Easier
QuickBooks enables you to always be payday-ready and tax-ready. It automatically makes deductions on paychecks and payrolls.
Source: shanebarker.com
7 Best QuickBooks Alternatives 2018 [Free & Paid]
Xero has comparable features to QuickBooks Online but is priced less and includes an unlimited number of users with any subscription. If your primary concern with QuickBooks is ease of use or customer service, I’m not sure you’ll be happier with Xero. I don’t find Xero any easier to use and, like QuickBooks, you can’t pick up the phone and call customer service. However, if...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, QuickBooks seems to be more popular. It has been mentiond 24 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

QuickBooks mentions (24)

  • What is QuickBooks Online For Accountants?
    For accounting firms looking to expand their operations, manage all of their clients and projects, and work with and access their clients’ QuickBooks Online data, there is a tool called QuickBooks Online for Accountants. The software, QuickBooks Online for Accountants is a web-based application that is designed to help accounting professionals save time and grow their practice. ​​. Source: 11 months ago
  • Hey Reddit! QuickBooks has smarter features made for your business. Welcome to your one-stop hub to learn more about our available plans and tools that can help your business thrive.
    Not sure what you need? Let's find out. Click here for our personalized questionnaire, so we can recommend solutions that fit you best. Source: 12 months ago
  • How to Set Up Multiple Companies in Quickbooks
    Select a Country: The first step is to select a nation for your new business. Go to https://quickbooks.intuit.com in your browser. Choose the nation where you are located by going to */choose-country/*. The webpage for Quickbooks Online in your area will then be displayed to you. Source: about 1 year ago
  • How to login in QuickBooks Time Tracking
    Go to the QuickBooks website (https://quickbooks.intuit.com/). Source: about 1 year ago
  • looking for help starting my small renovations company (LLC)
    In Vermont, you can file for an LLC online. Small business credit cards are roughly equivalent to consumer credit cards, you will need to provide a personal guarantee, and cash back is your best bet: 2% flat-rate is most likely your best option. I can't recommend books. You can do most of accounting with QuickBooks. Insurance is highly personalized to your business. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing QuickBooks and LiveAgent, you can also consider the following products

FreshBooks - The ideal accounting software for small business owners.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Xero - Xero is online accounting for your small business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Books - Smart Accounting for Growing Business

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.