Software Alternatives & Reviews

Zoho Desk VS Next.js

Compare Zoho Desk VS Next.js and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Next.js logo Next.js

A small framework for server-rendered universal JavaScript apps
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Next.js Landing page
    Landing page //
    2023-06-19

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Next.js features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Next.js videos

Next.js: The React Framework - JS Monthly - July 2019

More videos:

  • Review - Gatsby vs Next.js: Which does SSG Better?

Category Popularity

0-100% (relative to Zoho Desk and Next.js)
Help Desk
100 100%
0% 0
Developer Tools
0 0%
100% 100
Customer Support
100 100%
0% 0
Web Frameworks
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Next.js

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Next.js Reviews

9 Best JavaScript Frameworks to Use in 2023
Next.js uses JavaScript and React components to create the UI. Next.js is influenced by React Router, Webpack, Node ecosystem, and community libraries. The feature that sets Next.js apart from other frameworks is its ability to automatically generate pages based on the file system structure of the project. For example, if there is a _posts folder in the root directory,...
Source: ninetailed.io
JavaScript: What Are The Most Used Frameworks For This Language?
Some of its top features include server-side rendering, automatic code splitting, client-side routing, built-in CSS support, static site generation and API routes. Overall, Next.JS is a powerful and flexible framework that provides developers with a simple and intuitive way to build complex React applications with ease. It is widely used in the React community and has a...
Source: www.bocasay.com
20 Best JavaScript Frameworks For 2023
Next.js is an end-to-end server-side rendering framework based on React. Next.js was created by the Dutch company Vercel (previously known as ZEIT) in 2017. Although both Next.js and Gatsby are based on React, there is one key difference between the two. While Gatsby is a static site generator, Next is an SSR-Server-side renderer.
10 static site generators to watch in 2021
With tighter coupling between the framework and hosting platform than others on this list, Next.js has required some additional development by hosting providers to support some of its features compared to the more portable and platform agnostic tools. On the Netlify platform, this is provided by the Essential Next.js plugin which is automatically installed for Next.js projects.
Source: www.netlify.com
Top Static Site Generators For 2019
Based on your background and preferences you’re able to select from a long list of static site generators. In the following you’ll find an overview of my top 5 static site generators for 2019: Next.js, Nuxt, Gatsby, Jekyll and Hugo!
Source: medium.com

Social recommendations and mentions

Based on our record, Next.js seems to be a lot more popular than Zoho Desk. While we know about 923 links to Next.js, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Next.js mentions (923)

  • How to Build Your Own ChatGPT Clone Using React & AWS Bedrock
    Next.js has long cemented itself as one of the front runners in the web framework world for JavaScript/TypeScript projects so we’re going to be using that. More specifically we’re going to be using V14 of Next.js which allows us to use some exciting new features like Server Actions and the App Router. - Source: dev.to / about 20 hours ago
  • Is purging still the hardest problem in computer science?
    Web frameworks like Next.js will usually include this feature, but do check that they set the caching headers correctly! - Source: dev.to / 3 days ago
  • Vite vs Nextjs: Which one is right for you?
    Vite and Next.js are both top 5 modern development framework right now. They are both great depending on your use case so we’ll discuss 4 areas: Architecture, main features, developer experience and production readiness. After learning about these we’ll have a better idea of which one is best for your project. - Source: dev.to / 3 days ago
  • A brief history of web development. And why your framework doesn't matter
    > It’s important to be aware of what you are getting if you go with React, and what you are getting is a far cry from what a framework would offer, with all the corresponding pros and cons. Would you like to elaborate on that? In my experience, with something as great, size/ecosystem-wise as React, there will almost always be at least one "mainstream" package for whatever you might want to do with it, that... - Source: Hacker News / 7 days ago
  • Meet Cheryl Murphy: Full-Stack Developer, lifelong learner, and volunteer Project Team Lead at Web Dev Path
    Cheryl Murphy is not only a dedicated full-stack web developer skilled in technologies like React, Next.js, and NestJs but also a community-driven professional who recently took on the role of volunteer project team lead at Web Dev Path. With a dual Bachelor's degree in Computing and Chemical Engineering from Monash University, Cheryl’s journey in tech is marked by a passion for building accessible solutions and a... - Source: dev.to / 13 days ago
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What are some alternatives?

When comparing Zoho Desk and Next.js, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

React - A JavaScript library for building user interfaces

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Vercel - Vercel is the platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Nuxt.js - Nuxt.js presets all the configuration needed to make your development of a Vue.js application enjoyable. It's a perfect static site generator.