Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Mondly is a leading language learning company and its award-winning apps helped more than 35 million people in over 190 countries to learn new languages. Available in 33 languages, the Mondly mobile apps have a 4.7/5 star rating in the App Store and Google Play from more than 1,000,000 customer reviews.
By combining voice chatbot, speech recognition, virtual reality and augmented reality, Mondly offers instant immersion, feedback on pronunciation, suggestions that enrich learners’ vocabulary, and interactive scenarios that make language learning fun and incredibly easy. Using this approach, Mondly gives its users competence and confidence to speak a new language in record time by reinventing a well-known concept: learn through play
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Mondly should be more popular than Zoho Desk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Digital courses like Duolingo, Rosetta Stone (both have versions of their products to help kids learn foreign languages), Mondly Kids or FluentU;. Source: almost 3 years ago
I use a combination of mondly and preply. They work pretty well together. Source: about 3 years ago
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