Software Alternatives & Reviews

Zoho Desk VS Duolingo

Compare Zoho Desk VS Duolingo and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Duolingo logo Duolingo

Duolingo is a free language learning app for iOS, Windows and Android devices. The app makes learning a new language fun by breaking learning into small lessons where you can earn points and move up through the levels. Read more about Duolingo.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Duolingo Landing page
    Landing page //
    2023-09-19

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Duolingo features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Duolingo videos

Duolingo Review: Does it really work?

More videos:

  • Review - ONE THOUSAND (1000) days of Duolingo 🔥 - Was it worth it? (+FULL REVIEW)
  • Review - DUOLINGO Review - What is Duolingo and what do I think about it?

Category Popularity

0-100% (relative to Zoho Desk and Duolingo)
Help Desk
100 100%
0% 0
Language Learning
0 0%
100% 100
Customer Support
100 100%
0% 0
Education
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Duolingo. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Duolingo

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Duolingo Reviews

  1. A review

    It's incredibly easy to use and the regular reminder from the app about practicing more keep you consistent. Besides,in my opinion,it also can be not only a tool for learning languages,but a good entertainment for kids too. I've been practicing here almost every day throughout the year and i highly recommend Duolingo:))

    👍 Pros:    I added everything i want to be mentioned above
    👎 Cons:    Perhaps the design may look "too childish" for some adults,but it's only the matter of taste
  2. Pretty good

    Duolingo is a quite nice language learning app for the begginers and for those who want to know a certain language on a pretty good medium level(It's like something between A2-B1,i suppose). Moreover, I'd like to admit it's can be useful for kids as well because the app has cute design and playable interactions , challenges and its own little app - shop where you can buy different bonuses for you ,and in my opinion,children could like an idea of learning languages in a playable form. Though, Duolingo can be rather annoying, when you miss one or two days of studying ,so it'd be really awesome if my brother,for example, who uses this app ,could make his own studying schedule here.

  3. Best Language Learning App
    👍 Pros:    Supports multiple languages|Variety of languages|Tasks|Daily routines

14 Best Duolingo Alternatives to Learn New Languages
Considering that constructed languages such as High Valyrian and Klingon have made it to Duolingo, it’s a bit frustrating that the above languages are still not in the app. And with the now-defunct Duolingo Incubator, you can’t even see if Duolingo plans to add your desired language to their courses.
The 10 Best Duolingo Alternatives You NEED to Try
Although I’ve always loved Duolingo, I’ve always thought that you need to pair it with another app or resource in order to become fluent. Now with the Duolingo Path update, I think many of us are looking for Duolingo alternatives that can fill the void of our beloved Duolingo tree.
10 Duolingo Alternatives to Boost Your Language Skills
Loving Duolingo doesn’t mean your relationship has to be exclusive. Give one of these apps like Duolingo a try!
Source: www.fluentu.com
10 Best language learning apps 2022
Many Duolingo courses are created by native speakers themselves which gave rise to perhaps less expected courses such as Guarani or Klingon. Another feature that makes Duolingo special to me is that it is not aimed solely at an English native speaker. For each language there are specific courses that aim at those with different first languages, which to date produces 81...
2 Great Apps Review: LingoDeer Vs Duolingo
As I already said in my Lingvist Vs Duolingo Review, I really don't like the fact that Duolingo is trying to do too much to give all the options in the world to its users. Sure, it's nice to have both, a smartphone app and the web app. But, I think that is the main reason Duolingo doesn't try harder to fix bugs based on users' complaints. I have sent many reports about the...
Source: ling-app.com

Social recommendations and mentions

Based on our record, Duolingo seems to be a lot more popular than Zoho Desk. While we know about 70 links to Duolingo, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Duolingo mentions (70)

  • how gamifying my life helped me build better habits and achieve my goals
    Duolingo: a language-learning app that uses points, levels, and rewards to keep you motivated. This is the most effective when you do it with your friends or a group of people who share your learning goals. I got really addicted to checking my leaderboard rankings everyday. Source: 10 months ago
  • Brushing up on Spanish
    Hi! I wish I'd seen a post like this a few months ago. I would have been interested then. By now it's a little late for me. I just signed up for the 2 week free trial since that's about all the time I have left before I leave. If you can, use a desktop computer/laptop to do duolingo.com and it will have no ads and unlimited hearts! Not as convenient as the app on a phone but saves tons of time and you can do it... Source: 10 months ago
  • What is the best method to learn Japanese?
    If you want a guided course try Memrise or Duolingo. Source: 11 months ago
  • This is where you can change your avatar to a custom profilephoto!
    I appreciate the energy to help, but if there are 5 posts in a day all on the same topic with the answer 'use duolingo.com' I don't expect anyone who has the "I'll just create a reddit post" idea to find this post and read it, they didn't read any of the others. Source: 11 months ago
  • [OC] Started learning French over again but this time from Spanish, was curious how different the vocabulary was
    Source: duolingo.com for my vocabulary lists. Source: 11 months ago
View more

What are some alternatives?

When comparing Zoho Desk and Duolingo, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Memrise - Learn a new language with games, humorous chatbots and over 30,000 native speaker videos.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Busuu - Join the global language learning community, take language courses to practice reading, writing, listening and speaking and learn a new language. Learn English with busuu's .

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Rosetta Stone - Rosetta Stone is the world's most popular software for learning languages. It is offered at a cost of just $169 when purchased outright, but it is also possible to purchase language programs in a subscription format that offers ongoing support.