Software Alternatives, Accelerators & Startups

Zoho Desk VS Keras

Compare Zoho Desk VS Keras and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Keras logo Keras

Keras is a minimalist, modular neural networks library, written in Python and capable of running on top of either TensorFlow or Theano.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Keras Landing page
    Landing page //
    2023-10-16

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Keras features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Keras videos

3. Deep Learning Tutorial (Tensorflow2.0, Keras & Python) - Movie Review Classification

More videos:

  • Review - Movie Review Classifier in Keras | Deep Learning | Binary Classifier
  • Review - EKOR KERAS!! Review and Bike Check DARTMOOR HORNET 2018 // MTB Indonesia

Category Popularity

0-100% (relative to Zoho Desk and Keras)
Customer Support
100 100%
0% 0
Data Science And Machine Learning
Help Desk
100 100%
0% 0
Data Science Tools
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Keras. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Keras

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Keras Reviews

10 Python Libraries for Computer Vision
TensorFlow and Keras are widely used libraries for machine learning, but they also offer excellent support for computer vision tasks. TensorFlow provides pre-trained models like Inception and ResNet for image classification, while Keras simplifies the process of building, training, and evaluating deep learning models.
Source: clouddevs.com
25 Python Frameworks to Master
Keras is a high-level deep-learning framework capable of running on top of TensorFlow, Theano, and CNTK. It was developed by François Chollet in 2015 and is designed to provide a simple and user-friendly interface for building and training deep learning models.
Source: kinsta.com
15 data science tools to consider using in 2021
Keras is a programming interface that enables data scientists to more easily access and use the TensorFlow machine learning platform. It's an open source deep learning API and framework written in Python that runs on top of TensorFlow and is now integrated into that platform. Keras previously supported multiple back ends but was tied exclusively to TensorFlow starting with...

Social recommendations and mentions

Based on our record, Keras seems to be a lot more popular than Zoho Desk. While we know about 31 links to Keras, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Keras mentions (31)

  • My Favorite DevTools to Build AI/ML Applications!
    As a beginner, I was looking for something simple and flexible for developing deep learning models and that is when I found Keras. Many AI/ML professionals appreciate Keras for its simplicity and efficiency in prototyping and developing deep learning models, making it a preferred choice, especially for beginners and for projects requiring rapid development. - Source: dev.to / about 1 month ago
  • Getting Started with Gemma Models
    After setting the variables for the environment, the next step is to install dependencies. To use Gemma, KerasNLP is the dependency used. KerasNLP is a collection of natural language processing (NLP) models implemented in Keras and runnable on JAX, PyTorch, and TensorFlow. - Source: dev.to / about 2 months ago
  • How popular are libraries in each technology
    Other popular machine learning tools include PyTorch, Keras, and Scikit-learn. PyTorch is an open-source machine learning library developed by Facebook that is known for its ease of use and flexibility. Keras is a high-level neural networks API that is written in Python and is known for its simplicity. Scikit-learn is a machine learning library for Python that is used for data analysis and data mining tasks. - Source: dev.to / 12 months ago
  • Official Question Thread! Ask /r/photography anything you want to know about photography or cameras! Don't be shy! Newbies welcome!
    I'm not aware of anything off-the-shelf, but if you have sufficient programming experience, one way to do this would be to build a large dataset of reference images and pictures and use something like keras to train a convolutional neural network on them. Source: about 1 year ago
  • How to query pandas DataFrames with SQL
    Pandas comes with many complex tabular data operations. And, since it exists in a Python environment, it can be coupled with lots of other powerful libraries, such as Requests (for connecting to other APIs), Matplotlib (for plotting data), Keras (for training machine learning models), and many more. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Keras, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TensorFlow - TensorFlow is an open-source machine learning framework designed and published by Google. It tracks data flow graphs over time. Nodes in the data flow graphs represent machine learning algorithms. Read more about TensorFlow.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PyTorch - Open source deep learning platform that provides a seamless path from research prototyping to...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Scikit-learn - scikit-learn (formerly scikits.learn) is an open source machine learning library for the Python programming language.