Software Alternatives & Reviews

Zoho Desk VS ifttt

Compare Zoho Desk VS ifttt and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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ifttt logo ifttt

IFTTT puts the internet to work for you. Create simple connections between the products you use every day.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • ifttt Landing page
    Landing page //
    2023-10-18

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

ifttt features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

ifttt videos

The Customizable Way to Automate Your Home | IFTTT Review

More videos:

  • Review - IFTTT Explained and Shown (if this then that)
  • Review - 10 Life Changing IFTTT Recipes for Extreme Productivity

Category Popularity

0-100% (relative to Zoho Desk and ifttt)
Help Desk
100 100%
0% 0
Web Service Automation
0 0%
100% 100
Customer Support
100 100%
0% 0
Automation
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and ifttt. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and ifttt

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

ifttt Reviews

Microsoft Power Automate
Integration is the strongest suit of IFTTT, it is a popular web-based application that can be simultaneously used on Android, iPhone, iPad, and Android Tablet. This is one of the best available alternatives to Microsoft Power Automate. Some of IFTTT’s unique features are as follows:
10 n8n.io Alternatives
IFTTT is a super sleek platform that enables you to easily and quickly automate your most likely devices and applications to generate more work efficiency. Staying on track while customizing, managing, and controlling your integration with queries, multiple actions, filter codes, and the capability to connect multiple accounts per service. This leading no-code platform is...
15 Great Zapier Alternatives to Automate your Workflows
IFTTT (standing for “if this, then that”) is a user-friendly automation tool that connects apps using simple conditional statements. These workflows, which IFTTT calls “Applets”, range from running your smart home and social media applications, to setting up appointments automatically in Google Calendar.
Source: paperform.co
Best iPaaS Softwares
If This Then That is a service that allows a user to program a response to events in the world of various kinds. There is a long list of kinds of events to which IFTTT can respond, all detectable via the Internet.
Source: iotbyhvm.ooo
Top 10 Data Integration Software: An Overview 28 Jan 2019
If This Then That (or IFTTT) is a free, web-based application that enables users to create automation chains between other applications and web services such as Gmail, Facebook and Google Drive. Each automation series is referred to as an applet, which performs a specific chain of events within your apps. There are currently around 54 million IFTTT applets that can be used...
Source: mopinion.com

Social recommendations and mentions

Based on our record, ifttt seems to be a lot more popular than Zoho Desk. While we know about 179 links to ifttt, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

ifttt mentions (179)

  • Todoist + Google Calendar + IFTTT: How I created a GTD "tickler" for recurring events
    What I've done instead is, for any recurring event that isn't really due on that date, like "book a haircut" or "fertilize roses", I add an event on a Google Calendar called "Tickler" with the desired recurrence. I then have an IFTTT (https://ifttt.com/explore) integration that creates a Todoist event in my inbox whenever that event shows up on my calendar. It doesn't show up with a due date so I can schedule it... Source: 11 months ago
  • what are your recommendations
    Or head to the Explore page and see if anything grabs your attention. Source: about 1 year ago
  • Messages after death
    Slack has a feature to schedule messages, also a bunch of bots that do various scheduling tasks… Also you could use a email marketing tool like Mailchimp that could allow you scheduling Mails far a head. But any service you choose should be around somewhat longterm right? It will probably require some money and a bit of luck for the service or app of choice to stay around for a while. So ideally something relying... Source: over 1 year ago
  • They air tagged nana because she kept running the streets.
    I don’t know about the air tag nativity, which it probably does. But you can do that with any smartphone they has gps; with an app / website called ifttt. Source: over 1 year ago
  • Trying to create Alexa routine to automate thermostat changes when both my and my wife's phones are gone
    There's also some automation that you can do with something like https://ifttt.com/explore. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and ifttt, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Make.com - Tool for workflow automation (Former Integromat)

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Microsoft Power Automate - Microsoft Power Automate is an automation platform that integrates DPA, RPA, and process mining. It lets you automate your organization at scale using low-code and AI.