Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, HappyScribe should be more popular than Zoho Desk. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Happyscribe.com is quite nice for that, with automated voice recognition and a WYSIWYG interface for subtitling (though I've never used it with Russian). Source: over 1 year ago
I have just found happyscribe.com. I am trying it and it translated quite good. I have to change perhaps 10% of the words. Source: over 1 year ago
This is more of a question than an answer, but has anyone used an online audio transcription site to create an English transcription directly from a Spanish language audio podcast MP3 file? I was just looking into this this morning, and seems like there are some services out there that will do this, either for free for small files (10 min) or at what seems like a reasonable price. I was looking at veed.io,... Source: almost 2 years ago
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