Zoho Desk VS ElasticSearch

Zoho Desk Reviews

1. Neha    

   Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy    

   CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya    

   Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

ElasticSearch Reviews

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

ElasticSearch mentions (17)

• ElasticSearch from the Azure store or from Elastic.co?

  What surprised me is that on the Azure store, the only option I see is (Pay as you go), whereas on elastic.co there are the standard platinum and enterprise tiers followed by a where to deploy page and a pricing overview. Source: 10 months ago

• Hunspell on elastic.co cloud

  Can anyone help me how to upload custom hunspell stemmer files to elastic cloud (elastic.co)? According to elastic docs it should go under elasticsearch/config/hunspell, but according to cloud docs I should upload it via features/extension tab. So I tried zipping the hunspell folder and uploading it. I also figured out that it should be in the dictionaries folder, but after uploading it still doesn't work. Source: 12 months ago

• Creating a modern, SaaS website.. what am I missing?

  I can't figure out where I have to go to get more or less of a custom, premium website. I should mention that I look up to websites like elastic.co for example, would be very happy with something like that. I could really use some guidance! Source: about 1 year ago

• Ask HN: Who is hiring? (October 2022)

  Elastic | Multiple software engineering roles | REMOTE (EMEA) | Full-time | https://elastic.co Elastic offers solutions for security and observability that are built on a single, open technology stack that can be deployed anywhere. Elastic Security enables security teams to prevent, detect, and respond to attacks with a solution built atop the speed and reliable of the Elastic stack. The Security External... - Source: Hacker News / over 1 year ago

• Seeking clarification about which part of ElasticSearch to use for our website

  I have been trying to digest the elastic.co website to try to understand how we can use elastic search, but I've come to a point where I'm not sure which part of elastic, (if any) makes sense for us. In fact I am royally confused. I wonder if anyone here can help clarify? Source: almost 2 years ago