Apache Solr
ElasticSearch
Algolia
Swiftype
Typesense
Meilisearch
Site Search 360
Swiftype Site Search
Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Apache Solr Zoho DeskNo features have been listed yet.
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Apache Solr seems to be a lot more popular than Zoho Desk. While we know about 17 links to Apache Solr, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Using the Galaxy UI, knowledge workers can systematically review the best results from all configured services including Apache Solr, ChatGPT, Elastic, OpenSearch, PostgreSQL, Google BigQuery, plus generic HTTP/GET/POST with configurations for premium services like Google's Programmable Search Engine, Miro and Northern Light Research. - Source: dev.to / 8 months ago
Apache Solr can be used to index and search text-based documents. It supports a wide range of file formats including PDFs, Microsoft Office documents, and plain text files. https://solr.apache.org/. Source: 12 months ago
If so, then https://solr.apache.org/ can be a solution, though there's a bit of setup involved. Oh yea, you get to write your own "search interface" too which would end up calling solr's api to find stuff. Source: over 1 year ago
Developers will use their SQL database when searching for specific things like client names, product names, or address search. Now when you want to level up from there and search all tables you better off using a separated server with a specific program like https://solr.apache.org/. Source: over 1 year ago
We’re using a self-managed OpenSearch node here, but you can use Lucene, SOLR, ElasticSearch or Atlas Search. Source: over 1 year ago
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 2 years ago
ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Swiftype - The simplest way to add search to your website or application. Sign up for free.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
