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Zoho Desk VS Crystal (programming language)

Compare Zoho Desk VS Crystal (programming language) and see what are their differences

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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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Crystal (programming language) logo Crystal (programming language)

Programming language with Ruby-like syntax that compiles to efficient native code.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Crystal (programming language) Landing page
    Landing page //
    2022-01-26

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Crystal (programming language) features and specs

  • Performance
    Crystal is designed to have the performance of C, thanks to its compilation to efficient native code. Its static type system and low-level memory management capabilities allow optimized execution.
  • Syntax
    Crystal offers a syntax that is heavily inspired by Ruby, making it intuitive and familiar for Ruby developers. This can significantly reduce the learning curve and improve developer productivity.
  • Type Inference
    Crystal provides powerful type inference, enabling developers to write less boilerplate code while still benefiting from the safety and performance of a statically-typed language.
  • Concurrency
    Crystal supports lightweight concurrency with fibers, which allows developers to write efficient and scalable concurrent programs with a simpler syntax compared to traditional threading models.
  • Community and Ecosystem
    Crystal has an active and growing community. It also boasts a rich ecosystem with libraries and tools, making it easier for developers to find resources and support.

Possible disadvantages of Crystal (programming language)

  • Maturity
    Crystal is still a relatively young language compared to more established languages like Python or Java. This can mean fewer resources, libraries, and tools, as well as potential instability in certain areas.
  • Compilation Time
    Crystal's compilation times can be slower compared to interpreted languages, particularly for larger codebases. This can impact development workflows and iteration speed.
  • Binary Size
    Compiled Crystal programs tend to generate larger binary sizes compared to other compiled languages like Go or Rust. This can be a consideration for resource-constrained environments.
  • Platform Support
    Being less mature, Crystal may have fewer options for platform-specific optimizations and integrations, which could limit its use in certain specialized applications.
  • Tooling
    Although the situation is improving, Crystal's tooling ecosystem is not as mature as those of older languages. This can affect the availability and quality of IDE support, debugging tools, and other development aids.

Zoho Desk videos

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Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Crystal (programming language) videos

No Crystal (programming language) videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zoho Desk and Crystal (programming language))

Zoho Desk

Crystal (programming language)

Customer Support
100 100%
Customer Support
0% 0
Programming Language
0 0%
Programming Language
100% 100
Help Desk
100 100%
Help Desk
0% 0
OOP
0 0%
OOP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Crystal (programming language)

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Crystal (programming language) Reviews

We have no reviews of Crystal (programming language) yet.
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Social recommendations and mentions

Based on our record, Crystal (programming language) seems to be a lot more popular than Zoho Desk. While we know about 114 links to Crystal (programming language), we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Crystal (programming language) mentions (114)

  • Rhombus Language
    Did you ever see Crystal? It's more or less a typed Ruby. I've heard that you can port some code directly. https://crystal-lang.org/. - Source: Hacker News / about 2 months ago
  • Tiny JITs for a Faster FFI
    If you like the Ruby syntax (but want a statically typed language), you might want to take a look at Crystal: https://crystal-lang.org/ > Crystal is statically typed and type errors are caught early by the compiler, eliminating a range of type-related errors at runtime. - Source: Hacker News / 3 months ago
  • Advent of Code #1 (in Gleam)
    I really enjoyed using Crystal last year. It is a very ergonomic language with a featureful standard library. I was tempted to use it again this year, but I figured I should use this opportunity to try something new. After considering several languages including Go, F#, Nim, and Raku, I decided to go with Gleam. - Source: dev.to / 6 months ago
  • Understanding Ruby 3.3 Concurrency: A Comprehensive Guide
    Also check https://crystal-lang.org/ which aims for ruby like syntax/dx but almost native performance. - Source: Hacker News / 6 months ago
  • Crystal 1.11.0 Is Released
    I like the first code example on https://crystal-lang.org 
        # A very basic HTTP server.
    - Source: Hacker News / over 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Crystal (programming language), you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nim (programming language) - The Nim programming language is a concise, fast programming language that compiles to C, C++ and JavaScript.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Go Programming Language - Go, also called golang, is a programming language initially developed at Google in 2007 by Robert...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

V (programming language) - Simple, fast, safe, compiled language for developing maintainable software.

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