Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Crystal (programming language) Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Crystal (programming language) mentions (110)

• Crystal 1.11.0 Is Released

  I like the first code example on https://crystal-lang.org

      # A very basic HTTP server.

  - Source: Hacker News / 5 months ago

• Choosing Go at American Express

  If you're interested, take a look at Crystal (https://crystal-lang.org/)! - Source: Hacker News / 5 months ago

• Ruby 3.3's YJIT: Faster While Using Less Memory

  Obviously as an interpreted language, it's never going to be as fast as something like C, Rust, or Go. Traditionally the ruby maintainers have not designed or optimized for pure speed, but that is changing, and the language is definitely faster these days compared to a decade ago. If you like the ruby syntax/language but want the speed of a compiled language, it's also worth checking out Crystal[^1]. It's mostly... - Source: Hacker News / 6 months ago

• What languages are useful for contribution to the GNOME project.

  Crystal is a nice language that's not only simple to read and write but performs very well too. And the documentation is amazing as well. Source: 6 months ago

• Jets: The Ruby Serverless Framework

  Ruby is a super fun scripting language. I much prefer it to python when I need something with a little more "ooomph" than bash. It's just...nice...to write in. Ruby performance has come a long way in the last decade as well. There's libraries for pretty much everything. My modern programming toolkit is basically golang + ruby + bash and I am never left wanting. I do find Crystal (https://crystal-lang.org/) really... - Source: Hacker News / 6 months ago