Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Cozy should be more popular than Zoho Desk. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
CozyCloud ? "Bills, online purchases, phone, electricity, bank statements, health reinbursments, pay slips... Gather all your data stored by third party services without effort!" (Selfhost doc). Source: almost 2 years ago
As far as alternatives go there is cozy cloud, which tbh I never tried, but it seems a lot more limited. Source: about 2 years ago
I use Cozy Drive. It's open source. You can pick a folder in your pc, and it syncs it to the cloud. You can still open in offline. They have 5gb free version, which I use, because I need it only for documents and photos. Android app is good too, and you can automatically sync your photos. Source: over 2 years ago
However, it really depends on one needs and usage. For example, tags might be a more flexible way to organize the passwords than folders, I agree with that. Searching in Bitwarden is reasonably good, which makes folders or tags a lot less relevant. The limited number of item types is not limited for my use, as I rarely use Bitwarden for anything else than managing passwords. Autofill never bothered me, personally.... Source: over 2 years ago
If you want more of a web-based file sharing solution, you can try out more professionally made open source file sharing services like Syncthing, YouTransfer, or Cozy. The advantage of web-based solutions is that you can use them with your smartphone as well, which is very convenient. Source: about 3 years ago
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