Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Streamline your business operations by revolutionizing how you quote and sell configurable products and services. Make Configure One the cornerstone of your digital transformation, win more business and delight your customers. Configure One has been specifically designed for manufacturers. We develop unique functionality such as product visualization, integration to CAD, and the ability to handle the varying challenges that manufacturers face.
Founded in 2000, Configure One is a privately held CPQ (configure, price, and quote) software company headquartered in Oak Brook, Illinois, near Chicago. Our European operation, Configure One Europe, Ltd., is located in Harlow, Essex, near London.
We aim to be the most innovative and ethical technology company providing best-in-class solutions to organizations with complex business needs. We believe in creating a culture that values deep collaboration and cultivates the passion of our people. Through partnership, guidance, and expertise, we strive to exceed every expectation of our customers.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
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