Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
chatwee
MirrorFly
echofin
Grove
Twist
GroupMe
Ninchat
Telegram
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Chatwee is a live chat app which targets online communities and virtual events. It has been proven to be useful for mental health support, team communication, live trading, church services, live video streaming, education, and more purposes related to communication among large numbers of participants. Chatwee allows its users to communicate via public, group, and private conversations. The app is easy to install and offers a set of powerful moderation tools along with extensive customization options.
Aside from the free version and a free trial, Chatwee is available with monthly, long-term, and pay per use plans (more details here: https://chatwee.com/pricing). If you'd like to request a custom-made enterprise solution, including up to 3,000 simultaneous users and features on demand, please contact us to discuss it individually - https://chatwee.com/contact.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, chatwee should be more popular than Zoho Desk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
One interesting thing I saw was a selfie wall for participants. On another note, lots of engagement can come via a chat room widget like ours, which has indeed been used during many virtual events. Source: about 2 years ago
We know our basic segments using our group chat web app but overall the people on the other end are so diverse that targetting them with any kind of promo is very tough. Source: over 2 years ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
MirrorFly - World's Most Scalable Voice, Video & Chat SDK for Small, Medium & Enterprises
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
echofin - Echofin helps communities grow, engage and monetize their following in ways no other platform has done so far.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Grove - Personalized financial planning for everyone