Software Alternatives, Accelerators & Startups

Zoho Desk VS Amazon AWS

Compare Zoho Desk VS Amazon AWS and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Amazon AWS logo Amazon AWS

Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Amazon AWS Landing page
    Landing page //
    2022-01-29

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Amazon AWS features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Amazon AWS videos

Amazon Web Services vs Google Cloud Platform - AWS vs GCP | Difference Between GCP and AWS

More videos:

  • Review - Are AWS Certifications worth it?
  • Review - AWS Certified Solutions Architect Associate Certification Will Get You Paid!

Category Popularity

0-100% (relative to Zoho Desk and Amazon AWS)
Customer Support
100 100%
0% 0
Cloud Computing
0 0%
100% 100
Help Desk
100 100%
0% 0
Cloud Infrastructure
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Amazon AWS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Amazon AWS

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Amazon AWS Reviews

  1. The best cloud platform out there

    You could say a lot of things about AWS, but among the cloud platforms (and I've used quite a few) AWS takes the cake. It is logically structured, you can get through its documentation relatively easily, you have a great variety of tools and services to choose from [from AWS itself and from third-party developers in their marketplace]. There is a learning curve, there is quite a lot of it, but it is still way easier than some other platforms. I've used and abused AWS and EC2 specifically and for me it is the best.

    ๐Ÿ‘ Pros:    Great documentation|Website structure visualization|You have control over everything|Flexibility
    ๐Ÿ‘Ž Cons:    Learning curve|A lot of dashboards for different things

Top 15 MuleSoft Competitors and Alternatives
API Gateway private endpoints allow AWS customers to use API endpoints inside their VPC. They can leverage Route 53 resolver endpoints and hybrid connectivity to access APIs and integrated backend services from on-premises clients.
Best Dedicated Server Providers in India: A Comparative Analysis
Dedicated hosts on Amazon EC2 are physical servers that are completely dedicated to meeting corporate compliance standards. With AWS, you can create EC2 instances on a dedicated server. The flexibility offered by Amazon EC2 is definitely one of its biggest advantages, along with high scalability. Apart from that, it isnโ€™t much better than dedicated servers.
Source: moralstory.org
Best Dedicated Server Providers for E-commerce Businesses in India
The dedicated server options from Amazon Web Services (AWS), a well-known brand in the tech industry, are equally excellent. AWSโ€™s elastic infrastructure can smoothly adjust to your demands whether your e-commerce business encounters variable traffic or you expect quick development. AWS guarantees that the speed and performance of your website will always be unmatched thanks...
The Best Dedicated Server Operating System for UK-Based Business
Cloud computing behemoth AWS is renowned for its extensive infrastructure and scalability choices. You can make use of AWSโ€™s numerous data centers, which are positioned strategically to offer low-latency services all across the UK.
Source: featurestic.com
The Best Dedicated Servers for Enterprise Businesses in India: Scalable and Reliable
The extensive selection of cloud-based solutions offered by AWS is one of its main advantages. AWS provides a wide range of cloud services, including computing power, storage choices, databases, machine learning, analytics tools, and dedicated servers. This adaptability enables businesses to create scalable, flexible, and affordable solutions customized to their needs.
Source: india07.in

Social recommendations and mentions

Based on our record, Amazon AWS seems to be a lot more popular than Zoho Desk. While we know about 370 links to Amazon AWS, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Amazon AWS mentions (370)

View more

What are some alternatives?

When comparing Zoho Desk and Amazon AWS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

DigitalOcean - Simplifying cloud hosting. Deploy an SSD cloud server in 55 seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Azure - Windows Azure and SQL Azure enable you to build, host and scale applications in Microsoft datacenters.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Linode - We make it simple to develop, deploy, and scale cloud infrastructure at the best price-to-performance ratio in the market.Sign up to Linode through SaaSHub and get a $100 in credit!