You could say a lot of things about AWS, but among the cloud platforms (and I've used quite a few) AWS takes the cake. It is logically structured, you can get through its documentation relatively easily, you have a great variety of tools and services to choose from [from AWS itself and from third-party developers in their marketplace]. There is a learning curve, there is quite a lot of it, but it is still way easier than some other platforms. I've used and abused AWS and EC2 specifically and for me it is the best.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Amazon AWS seems to be a lot more popular than Freshdesk. While we know about 367 links to Amazon AWS, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Amazon Web Services is a leading cloud platform offering a vast array of services, from compute and storage to machine learning and IoT. AWS is known for its scalability, handling anything from small projects to enterprise-level applications. - Source: dev.to / 5 days ago
In this tutorial, I will walk you through building a quick static site by doing a static build using ReactJS & create-react-app, then show you how to deploy that static site on AWS using S3 buckets as well as how to cache it & add SSL certificates with CloudFront CDN & Certificate Manager. - Source: dev.to / 6 days ago
AWS, as one of the leading cloud service providers, offered us a comprehensive suite of services such as AWS EKS, AWS RDS, and others, as well as a wide range of managed services, including databases, storage solutions, and machine learning capabilities, providing us with the flexibility and agility to host our complex platform. - Source: dev.to / 9 days ago
In 2006, Amazon launched EC2 and S3 which was the foundation of the first major cloud platform, AWS. Amazon decided to essentially provide their users with storage and virtual machines to operate. They had excess servers in their datacenters and saw this as an opportunity to make some extra money. - Source: dev.to / 18 days ago
To start using AWS, you need to create an AWS account. You can sign up for an AWS account at https://aws.amazon.com/. Once you have an account, you can access the AWS Management Console, which is a web-based interface for managing AWS services. - Source: dev.to / 20 days ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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