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Amazon AWS VS Freshdesk

Compare Amazon AWS VS Freshdesk and see what are their differences

Amazon AWS logo Amazon AWS

Amazon Web Services offers reliable, scalable, and inexpensive cloud computing services. Free to join, pay only for what you use.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Amazon AWS Landing page
    Landing page //
    2022-01-29
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Amazon AWS videos

Amazon Web Services vs Google Cloud Platform - AWS vs GCP | Difference Between GCP and AWS

More videos:

  • Review - Are AWS Certifications worth it?
  • Review - AWS Certified Solutions Architect Associate Certification Will Get You Paid!

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Amazon AWS and Freshdesk)
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100
Cloud Infrastructure
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Amazon AWS and Freshdesk

Amazon AWS Reviews

  1. The best cloud platform out there

    You could say a lot of things about AWS, but among the cloud platforms (and I've used quite a few) AWS takes the cake. It is logically structured, you can get through its documentation relatively easily, you have a great variety of tools and services to choose from [from AWS itself and from third-party developers in their marketplace]. There is a learning curve, there is quite a lot of it, but it is still way easier than some other platforms. I've used and abused AWS and EC2 specifically and for me it is the best.

    👍 Pros:    Great documentation|Website structure visualization|You have control over everything|Flexibility
    👎 Cons:    Learning curve|A lot of dashboards for different things

Top 15 MuleSoft Competitors and Alternatives
API Gateway private endpoints allow AWS customers to use API endpoints inside their VPC. They can leverage Route 53 resolver endpoints and hybrid connectivity to access APIs and integrated backend services from on-premises clients.
Best Dedicated Server Providers in India: A Comparative Analysis
Dedicated hosts on Amazon EC2 are physical servers that are completely dedicated to meeting corporate compliance standards. With AWS, you can create EC2 instances on a dedicated server. The flexibility offered by Amazon EC2 is definitely one of its biggest advantages, along with high scalability. Apart from that, it isn’t much better than dedicated servers.
Source: moralstory.org
Best Dedicated Server Providers for E-commerce Businesses in India
The dedicated server options from Amazon Web Services (AWS), a well-known brand in the tech industry, are equally excellent. AWS’s elastic infrastructure can smoothly adjust to your demands whether your e-commerce business encounters variable traffic or you expect quick development. AWS guarantees that the speed and performance of your website will always be unmatched thanks...
The Best Dedicated Server Operating System for UK-Based Business
Cloud computing behemoth AWS is renowned for its extensive infrastructure and scalability choices. You can make use of AWS’s numerous data centers, which are positioned strategically to offer low-latency services all across the UK.
Source: featurestic.com
The Best Dedicated Servers for Enterprise Businesses in India: Scalable and Reliable
The extensive selection of cloud-based solutions offered by AWS is one of its main advantages. AWS provides a wide range of cloud services, including computing power, storage choices, databases, machine learning, analytics tools, and dedicated servers. This adaptability enables businesses to create scalable, flexible, and affordable solutions customized to their needs.
Source: india07.in

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Amazon AWS seems to be a lot more popular than Freshdesk. While we know about 367 links to Amazon AWS, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Amazon AWS mentions (367)

  • Best Hosting Options for Developers in 2024
    Amazon Web Services is a leading cloud platform offering a vast array of services, from compute and storage to machine learning and IoT. AWS is known for its scalability, handling anything from small projects to enterprise-level applications. - Source: dev.to / 5 days ago
  • Deploy a Static React Site Using AWS S3 and CloudFront
    In this tutorial, I will walk you through building a quick static site by doing a static build using ReactJS & create-react-app, then show you how to deploy that static site on AWS using S3 buckets as well as how to cache it & add SSL certificates with CloudFront CDN & Certificate Manager. - Source: dev.to / 6 days ago
  • Optimizing Costs in DevOps: Migrating a Kubernetes App from Amazon to Digital Ocean
    AWS, as one of the leading cloud service providers, offered us a comprehensive suite of services such as AWS EKS, AWS RDS, and others, as well as a wide range of managed services, including databases, storage solutions, and machine learning capabilities, providing us with the flexibility and agility to host our complex platform. - Source: dev.to / 9 days ago
  • A Brief History Of Serverless
    In 2006, Amazon launched EC2 and S3 which was the foundation of the first major cloud platform, AWS. Amazon decided to essentially provide their users with storage and virtual machines to operate. They had excess servers in their datacenters and saw this as an opportunity to make some extra money. - Source: dev.to / 18 days ago
  • Day 1: Introduction to AWS
    To start using AWS, you need to create an AWS account. You can sign up for an AWS account at https://aws.amazon.com/. Once you have an account, you can access the AWS Management Console, which is a web-based interface for managing AWS services. - Source: dev.to / 20 days ago
View more

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Amazon AWS and Freshdesk, you can also consider the following products

DigitalOcean - Simplifying cloud hosting. Deploy an SSD cloud server in 55 seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Azure - Windows Azure and SQL Azure enable you to build, host and scale applications in Microsoft datacenters.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Linode - We make it simple to develop, deploy, and scale cloud infrastructure at the best price-to-performance ratio in the market.Sign up to Linode through SaaSHub and get a $100 in credit!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.