Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
There's no Find and Replace option. Even Apple Notes can do this. It is hard to navigate. Maybe it is just good for people who are project managers, but I need to manage my whole life.
Based on our record, Agenda seems to be a lot more popular than Zoho Desk. While we know about 16 links to Agenda, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
While exploring similar apps in the market (I recently got an iPhone XS), I stumbled upon two competitors that caught my attention: Agenda (https://agenda.com/) and Noteplan (https://noteplan.co/). Both these apps offer some remarkable features that, if integrated into UpNote, could take it to the next level. Allow me to share my thoughts and ignite a productive discussion within our user community. Source: 11 months ago
Specific solutions would vary based on what OS you use. If you use a Mac, I would strongly suggest looking at NotePlan. Agenda is a competitor and Mac only as well. Source: 12 months ago
Subscriptions for simple usage only make sense for a true service with an ongoing cost to the provider; cloud storage, email, movie streaming, etc. A subscription for a general-purpose application is incongruous; you’re purchasing a finished product with no ongoing costs, like a pair of shoes or a book, and it should cost a one-off fee that reflects the cost that went into producing it. What subscriptions are... - Source: Hacker News / about 1 year ago
The best model I’ve found is the Cash Cow model, as explained by the folks behind the Agenda app. Source: over 1 year ago
I also tried Agenda which looked like a great alternative to noteplan, but it didn’t really “click” for me. The app is really well made and polished, and the developer actively maintains it, but still the way it works doesn’t tick my boxes. Source: over 1 year ago
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