Software Alternatives, Accelerators & Startups

Zoho Assist VS Intercom

Compare Zoho Assist VS Intercom and see what are their differences

Zoho Assist logo Zoho Assist

Zoho Assist is a remote support and remote access software crafted for SMBs. Try it free today to know how it matches your exact support requirements.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Zoho Assist Landing page
    Landing page //
    2023-10-11

Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

  • Intercom Landing page
    Landing page //
    2023-07-05

Zoho Assist

Website
zoho.com
$ Details
freemium $10.0 / Monthly
Platforms
Browser Android iOS Web MacOS Windows Linux Raspberry Chrome OS

Zoho Assist features and specs

  • File Transfer: Yes
  • Screen Sharing : Yes
  • Unattended Access: Yes
  • Reboot and Reconnect : Yes
  • Multi Monitor Navigation: Yes

Intercom features and specs

No features have been listed yet.

Zoho Assist videos

Zoho Assist Free Version and Linux: The User Experience

More videos:

  • Review - Zoho Assist: Remote Support. Simpler. Faster
  • Review - Tutorial - Connect Zoho Assist on the Customer Side

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Zoho Assist and Intercom)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Remote Desktop
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using Zoho Assist and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Assist and Intercom

Zoho Assist Reviews

10 Best Teamviewer Alternatives
One more free remote access software like TeamViewer is Zoho Assist. It’s user-friendly and easy to use — operator can send link by email right in the personal cabinet. Zoho Assist is cloud-based remote support so it is more secure and reliable to use. But according to my experience, it’s not as quick and light as remote desktop apps should be.
Source: medium.com
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
Zoho Assist service requires an authorization code to access or control another computer. This software provides control and remote access to other devices, the operator can work in several sessions simultaneously: provide remote assistance and manage their own devices.
Source: medium.com
14 Best TeamViewer Alternatives of 2022
In my view, Dameware solutions (all three), Zoho Assist, and AnyDesk are currently the top-of-the-line options that fulfill almost all the requirements of being an ideal remote access terminal. If you need something astoundingly simple, AnyDesk is the best bet. If you need something highly advanced, Dameware solutions can be your best bet. Zoho Assist, on the other hand, is...
3 Best Alternatives to Teamviewer and Anydesk
Zoho Assist integrates better than AnyDesk, and there are no version compatibility issues like Teamviewer. But I’ve seen reviews that the Zoho phone app conflicts with certain browser versions. For iPhone, only a viewer mode is possible.
Source: medium.com

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom should be more popular than Zoho Assist. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Assist mentions (2)

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zoho Assist and Intercom, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.

Drift - A messaging app that helps you grow your business.