Software Alternatives & Reviews

Zendesk VS Wiki.js

Compare Zendesk VS Wiki.js and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Wiki.js logo Wiki.js

An open source, modern and powerful wiki app built on Node.js, Git, and Markdown.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Wiki.js Landing page
    Landing page //
    2023-01-24

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Wiki.js videos

WIKI.JS REVIEW + 1 CLICK INSTALL + DEMO TUTORIAL + $50 FREE TRIAL 👨‍💻

More videos:

  • Tutorial - How To Deploy Wiki.js on Ubuntu 18.04 With Nginx web server
  • Review - Tenha sua própria plataforma de wiki com o Wiki.js

Category Popularity

0-100% (relative to Zendesk and Wiki.js)
Customer Support
100 100%
0% 0
WiKi
0 0%
100% 100
Help Desk
100 100%
0% 0
Knowledge Base
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Wiki.js

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Wiki.js Reviews

Top 12 Self-hosted Wiki Engines for 2024: A Comprehensive Guide
Wiki.js is an exceptional open-source wiki software that boasts impressive power and extensibility. Its remarkable key features include seamless compatibility with a variety of databases (such as PostgreSQL, MySQL, MariaDB, MS SQL Server, SQLite), an extensive and user-friendly admin area, a performance-driven design utilizing Node.js, and a customizable appearance with both...
Source: medevel.com
The 10 Best Self-hosted Wiki Software for Linux System
The best thing is Wiki.js supports the maximum types of available databases, including MySQL and MariaDB. It has a built-in authentication feature that supports password encrypted file sharing. It allows integrating with other authentication services along with 2FA such as Google, GitHub, Microsoft, and many more. Wiki.js offers a wide range of features, which makes it one...
Best 11 Open-source Free Wiki Engines for teams and enterprise in 2022
Wiki.js is our first pick here because it is an enterprise-grade Wiki engine with dozens of features and options. It exceeds other engines in performance, features, and customizations.
Source: medevel.com
The Best 20 Wiki Software For Your Business& Internal Knowledge for 2022
Wiki.js is a modern version of traditional wiki platforms. It is an open-source wiki tool with an intuitive interface, easy installation process, and a bundle of features that make wiki creation a fun-filled experience. Based on Node.js, the software comes with a wide array of modules that can be turned on and off depending on which features you need and which ones you don’t.

Social recommendations and mentions

Based on our record, Wiki.js should be more popular than Zendesk. It has been mentiond 67 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Wiki.js mentions (67)

  • Adding a simple light box in wiki.js
    Wiki.js is a self hosted, open source Wiki that has a lot of awesome functionality. Unfortunately it's lacking some small, but important UI features, like a light box, to enlarge downsized images to it's full size. And unless you want to add a link to each image, to open it in a new tab, you would probably go for a modal view here. - Source: dev.to / about 2 months ago
  • Ask HN: What are some good documentation OSS offerings
    Https://js.wiki/ is what we’ve decided to go with at my company. - Source: Hacker News / 3 months ago
  • How do you host documentation for your spouse or other users?
    Can't think of anything that meets all the criteria, there's always some compromise, which might just be the way it is. For example I could 'self-host' otterwiki or wiki.js on a VPS for a pretty small monthly fee, which I could also use for other stuff that doesn't make sense for a home lab, but then I also need to deal with security since it's hosted on the internet. Or I could self-host and just accept that... Source: 5 months ago
  • Documentation as Code for Cloud Using PlantUML
    I love PlantUML. I was always fond of it in my early days as a software engineer and still use it today, along with all the various ways to draw diagrams out there, whether it's through a web tool like draw.io or Miro or through markup like PlantUML and Mermaid. Some stuff I'd like to share with the rest: - PlantUML's default style has improved since the days of red/brown borders, pale yellow boxes, drop shadows... - Source: Hacker News / 9 months ago
  • wiki.js on YugabyteDB
    I've asked on LinkedIn which PostgreSQL application you use so that I can check that it works on Yugabyte. Please, continue to answer. To start let's try with Wiki.js, open source wiki software storing into a PostgreSQL database. - Source: dev.to / 11 months ago
View more

What are some alternatives?

When comparing Zendesk and Wiki.js, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MediaWiki - MediaWiki is a free software wiki package written in PHP, originally for use on Wikipedia.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TiddlyWiki - a non-linear personal web notebook