Wiki.js VS Freshdesk

Wiki.js Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Wiki.js mentions (67)

• Adding a simple light box in wiki.js

  Wiki.js is a self hosted, open source Wiki that has a lot of awesome functionality. Unfortunately it's lacking some small, but important UI features, like a light box, to enlarge downsized images to it's full size. And unless you want to add a link to each image, to open it in a new tab, you would probably go for a modal view here. - Source: dev.to / about 2 months ago

• Ask HN: What are some good documentation OSS offerings

  Https://js.wiki/ is what we’ve decided to go with at my company. - Source: Hacker News / 3 months ago

• How do you host documentation for your spouse or other users?

  Can't think of anything that meets all the criteria, there's always some compromise, which might just be the way it is. For example I could 'self-host' otterwiki or wiki.js on a VPS for a pretty small monthly fee, which I could also use for other stuff that doesn't make sense for a home lab, but then I also need to deal with security since it's hosted on the internet. Or I could self-host and just accept that... Source: 5 months ago

• Documentation as Code for Cloud Using PlantUML

  I love PlantUML. I was always fond of it in my early days as a software engineer and still use it today, along with all the various ways to draw diagrams out there, whether it's through a web tool like draw.io or Miro or through markup like PlantUML and Mermaid. Some stuff I'd like to share with the rest: - PlantUML's default style has improved since the days of red/brown borders, pale yellow boxes, drop shadows... - Source: Hacker News / 10 months ago

• wiki.js on YugabyteDB

  I've asked on LinkedIn which PostgreSQL application you use so that I can check that it works on Yugabyte. Please, continue to answer. To start let's try with Wiki.js, open source wiki software storing into a PostgreSQL database. - Source: dev.to / 11 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago