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Zendesk VS Textpattern

Compare Zendesk VS Textpattern and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Textpattern logo Textpattern

Textpattern is an elegant content management system that is free, open source software.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Textpattern Landing page
    Landing page //
    2021-10-16

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Textpattern features and specs

  • Flexibility
    Textpattern offers a high degree of flexibility for building custom websites, allowing developers to manage content in a versatile, structured manner.
  • Lightweight
    It is lightweight and fast, making it easier to run on smaller servers and ensuring quick load times for users.
  • Powerful Template System
    Textpattern features a straightforward yet powerful template and tagging system, giving users full control over HTML and CSS.
  • Built-in Textile Markup
    The built-in Textile markup language allows for easy content formatting directly within the editor, simplifying content creation.
  • Strong Security
    Textpattern has a strong focus on security, with a robust admin interface and frequent updates to address potential vulnerabilities.
  • Active Community
    The Textpattern community is active and supportive, providing a wealth of plugins, tutorials, and forums for user assistance.

Possible disadvantages of Textpattern

  • Learning Curve
    The flexibility and power of Textpattern can result in a steeper learning curve for new users unfamiliar with its syntax and structure.
  • Limited Themes and Plugins
    Compared to other CMS platforms like WordPress, Textpattern has a more limited selection of pre-designed themes and plugins.
  • Less WYSIWYG Editing
    Textpattern relies more on markup languages and less on WYSIWYG editors, which might not suit users looking for a more visual editing experience.
  • Smaller User Base
    The smaller user base means there are fewer third-party resources and less widespread knowledge compared to larger CMS platforms.
  • Custom Development
    For certain functionalities and custom features, more effort in custom development might be required compared to more out-of-the-box solutions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Textpattern videos

+ Add

Textpattern CMS Tutorial 1 install on local server

Category Popularity

0-100% (relative to Zendesk and Textpattern)

Zendesk

Textpattern

Customer Support
100 100%
Customer Support
0% 0
CMS
0 0%
CMS
100% 100
Help Desk
100 100%
Help Desk
0% 0
Development
0 0%
Development
100% 100

User comments

Share your experience with using Zendesk and Textpattern. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Textpattern

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Textpattern Reviews

Top 10 Web Content Management Systems
If you are looking for a simple, text-based, straightforward CMS, then TextPattern is the one you are looking for. TextPattern, focused mainly on your text content, is a great CMS option for bloggers and independent journalists. TextPattern also has a long development cycle dating back to 2003. Therefore, it has a credible ecosystem of text related plug-ins and extensions,...
Source: cloudzy.com

Social recommendations and mentions

Zendesk might be a bit more popular than Textpattern. We know about 7 links to it since March 2021 and only 6 links to Textpattern. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Textpattern mentions (6)

  • Matt Mullenweg, Automattic's CEO, Seems Bound and Determined to Wreck WordPress
    There's ClassicPress. But a better alternative than sticking with WP is https://textpattern.com/ (which has better and more stable codebase that is as old as WordPress). - Source: Hacker News / 4 months ago
  • WordPress Alternatives
    TextPattern use to a thing like around the same time WP got started. It’s also PHP based. https://textpattern.com/. - Source: Hacker News / 7 months ago
  • Modern WordPress – Yikes
    Checkout https://textpattern.com/ - its development started around the same time as WordPress, and still continues. Even though it didn't reach Wordpress' success, I've always felt that TextPattern is better coded than WordPress. - Source: Hacker News / about 1 year ago
  • Ask HN: For static HTML, what is your go to template?
    Depends on the need...I have a quick LibreOffice HTML template in light or dark. I include metas for mobile use in the document properties. I also have a PHP controller that can easily modify these if I need it to be more dynamic. Otherwise I use https://picocss.com/ for some things. For publishing I either drop the HTML file in a folder with or without a controller, or start a new endpoint by creating a new... - Source: Hacker News / about 3 years ago
  • Textile Markup Language
    Textile was the driving markup behind Textpattern (https://textpattern.com/), one of the better publishing/CMS tools out there on PHP. It had a nice object oriented approach that was less painful than Wordpress, and gave great flexibility to design aspects in ways that were easier to work with than Wordpress... But Wordpress won the popular marketshare, and TP was relegated to some diehards. Those diehards still... - Source: Hacker News / about 3 years ago
View more

What are some alternatives?

When comparing Zendesk and Textpattern, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ClassicPress - The WordPress fork. No Gutenberg. Great future!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sitecake - Drag and drop CMS for HTML websites. It's flat file CMS so it's pretty fast.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Anchor CMS - Free and lightweight blogging system

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