Software Alternatives, Accelerators & Startups

Zendesk VS TaxAct

Compare Zendesk VS TaxAct and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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TaxAct logo TaxAct

The most complete tax solution for everyone.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • TaxAct Landing page
    Landing page //
    2023-05-09

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

TaxAct videos

TaxAct Review 2019-2020 - Improvements, But Still Higher Priced Than We'd Like To See For The Value

More videos:

  • Review - Taxact Review: Easy way to file taxes online?
  • Review - TaxAct Online 2018 - 2019 Review: Best For Repeat Customers

Category Popularity

0-100% (relative to Zendesk and TaxAct)
Customer Support
100 100%
0% 0
Tax Preparation
0 0%
100% 100
Help Desk
100 100%
0% 0
Business & Commerce
0 0%
100% 100

User comments

Share your experience with using Zendesk and TaxAct. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and TaxAct

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

TaxAct Reviews

What’s the Best Online Tax Preparation Software? TaxAct vs TurboTax vs H&R Block
Price Lock Guarantee. TaxAct offers a price lock guarantee to all customers at sign-up. Once you create your account, you’re locked into TaxAct’s pricing at that moment, even if you leave your return for months and TaxAct raises prices during the intervening period. Since tax prep companies frequently raise prices close to the filing deadline, this is great news for frugal...
TaxAct vs. TurboTax 2018
TaxAct’s audit assistance consists of a FAQ page on its website. But customers can buy audit defense from a partner company called Protection Plus for $49. Coverage includes three years of audit services for this year’s return, and TaxAct says the product will guide you through the audit process, handle IRS and state correspondence on your behalf, help with denied tax...

Social recommendations and mentions

Based on our record, TaxAct should be more popular than Zendesk. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

TaxAct mentions (15)

  • LPT: Use IRS.gov to file your taxes for free if you make less than $73,000
    I was a loyal customer of taxact.com from about 2002 to sometime around 10 years ago when they just jacked up the prices from $12 or $13 to about $40 or more (I think they got bought over by some other company). I looked around and found FreetaxUSA and stuck with them since. Source: over 1 year ago
  • How hard is it to do small business taxes?
    I wouldn't trust HR block for anything besides W2 returns. Anything that requires more, they usually won't have experience in. I usually don't suggest businesses to DIY. But if you're taxes are relatively small and simple I would use taxact.com. www.freetaxusa.com is an option also, but I don't know how good their business side of it is. I usually suggest that for w2 returns instead of going to HR block. Source: over 1 year ago
  • Tax Prep Software Prior Years
    DIY I would use taxact.com. but this is preparing a return for someone else. so shouldn't be preparing this. partner with a tax pro and outsource the returns. get a cut of the revenue. I think even with 50% of the fee both parties will be happy. Source: over 1 year ago
  • If you have earned income credit because of earned income in 2019 - you can not e-file?
    Helping a friend ...tried to file on taxact.com he had earned income in 2019 but no earned income in 2021 from he sources mentioned below - so taxact says -. Source: over 1 year ago
  • Homeschooling is exponentially better than normal schooling (if you know what you’re doing)
    The following January or February, you'll get a form in the mail called a W-2 detailing how much money you made from that employer during the previous year and how much was automatically withheld for taxes. (If you worked for two employers during the year, you'll receive two separate W-2s in the mail). When you've collected all your W-2 forms, go to taxact.com or turbotax.com (or something similar)*, and pick... Source: almost 2 years ago
View more

What are some alternatives?

When comparing Zendesk and TaxAct, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TaxSlayer.com - Tax preparation software and proud sponsor of Dale Earnhardt, Jr.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TaxSimple - TaxSimple is a tax returns filing and refund platform that allows users to easily enter all of their data and leave the rest on the platform.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GoSystem Tax RS - GoSystem Tax RS has unmatched web-based tax processing power, is scalable to needs, and is available in a secure online environment.