Software Alternatives, Accelerators & Startups

TaxAct VS LiveAgent

Compare TaxAct VS LiveAgent and see what are their differences

TaxAct logo TaxAct

The most complete tax solution for everyone.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • TaxAct Landing page
    Landing page //
    2023-05-09
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

TaxAct

Website
taxact.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

TaxAct features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

TaxAct videos

TaxAct Review 2019-2020 - Improvements, But Still Higher Priced Than We'd Like To See For The Value

More videos:

  • Review - Taxact Review: Easy way to file taxes online?
  • Review - TaxAct Online 2018 - 2019 Review: Best For Repeat Customers

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to TaxAct and LiveAgent)
Tax Preparation
100 100%
0% 0
Customer Support
0 0%
100% 100
Business & Commerce
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing TaxAct and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using TaxAct and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare TaxAct and LiveAgent

TaxAct Reviews

What’s the Best Online Tax Preparation Software? TaxAct vs TurboTax vs H&R Block
Price Lock Guarantee. TaxAct offers a price lock guarantee to all customers at sign-up. Once you create your account, you’re locked into TaxAct’s pricing at that moment, even if you leave your return for months and TaxAct raises prices during the intervening period. Since tax prep companies frequently raise prices close to the filing deadline, this is great news for frugal...
TaxAct vs. TurboTax 2018
TaxAct’s audit assistance consists of a FAQ page on its website. But customers can buy audit defense from a partner company called Protection Plus for $49. Coverage includes three years of audit services for this year’s return, and TaxAct says the product will guide you through the audit process, handle IRS and state correspondence on your behalf, help with denied tax...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, TaxAct seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

TaxAct mentions (15)

  • LPT: Use IRS.gov to file your taxes for free if you make less than $73,000
    I was a loyal customer of taxact.com from about 2002 to sometime around 10 years ago when they just jacked up the prices from $12 or $13 to about $40 or more (I think they got bought over by some other company). I looked around and found FreetaxUSA and stuck with them since. Source: over 1 year ago
  • How hard is it to do small business taxes?
    I wouldn't trust HR block for anything besides W2 returns. Anything that requires more, they usually won't have experience in. I usually don't suggest businesses to DIY. But if you're taxes are relatively small and simple I would use taxact.com. www.freetaxusa.com is an option also, but I don't know how good their business side of it is. I usually suggest that for w2 returns instead of going to HR block. Source: over 1 year ago
  • Tax Prep Software Prior Years
    DIY I would use taxact.com. but this is preparing a return for someone else. so shouldn't be preparing this. partner with a tax pro and outsource the returns. get a cut of the revenue. I think even with 50% of the fee both parties will be happy. Source: over 1 year ago
  • If you have earned income credit because of earned income in 2019 - you can not e-file?
    Helping a friend ...tried to file on taxact.com he had earned income in 2019 but no earned income in 2021 from he sources mentioned below - so taxact says -. Source: over 1 year ago
  • Homeschooling is exponentially better than normal schooling (if you know what you’re doing)
    The following January or February, you'll get a form in the mail called a W-2 detailing how much money you made from that employer during the previous year and how much was automatically withheld for taxes. (If you worked for two employers during the year, you'll receive two separate W-2s in the mail). When you've collected all your W-2 forms, go to taxact.com or turbotax.com (or something similar)*, and pick... Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing TaxAct and LiveAgent, you can also consider the following products

TaxSlayer.com - Tax preparation software and proud sponsor of Dale Earnhardt, Jr.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TaxSimple - TaxSimple is a tax returns filing and refund platform that allows users to easily enter all of their data and leave the rest on the platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GoSystem Tax RS - GoSystem Tax RS has unmatched web-based tax processing power, is scalable to needs, and is available in a secure online environment.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.