Software Alternatives, Accelerators & Startups

TaxAct VS Intercom

Compare TaxAct VS Intercom and see what are their differences

TaxAct logo TaxAct

The most complete tax solution for everyone.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • TaxAct Landing page
    Landing page //
    2023-05-09
  • Intercom Landing page
    Landing page //
    2023-07-05

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

TaxAct videos

TaxAct Review 2019-2020 - Improvements, But Still Higher Priced Than We'd Like To See For The Value

More videos:

  • Review - Taxact Review: Easy way to file taxes online?
  • Review - TaxAct Online 2018 - 2019 Review: Best For Repeat Customers

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to TaxAct and Intercom)
Tax Preparation
100 100%
0% 0
Customer Support
0 0%
100% 100
Business & Commerce
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using TaxAct and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare TaxAct and Intercom

TaxAct Reviews

What’s the Best Online Tax Preparation Software? TaxAct vs TurboTax vs H&R Block
Price Lock Guarantee. TaxAct offers a price lock guarantee to all customers at sign-up. Once you create your account, you’re locked into TaxAct’s pricing at that moment, even if you leave your return for months and TaxAct raises prices during the intervening period. Since tax prep companies frequently raise prices close to the filing deadline, this is great news for frugal...
TaxAct vs. TurboTax 2018
TaxAct’s audit assistance consists of a FAQ page on its website. But customers can buy audit defense from a partner company called Protection Plus for $49. Coverage includes three years of audit services for this year’s return, and TaxAct says the product will guide you through the audit process, handle IRS and state correspondence on your behalf, help with denied tax...

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, TaxAct should be more popular than Intercom. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

TaxAct mentions (15)

  • LPT: Use IRS.gov to file your taxes for free if you make less than $73,000
    I was a loyal customer of taxact.com from about 2002 to sometime around 10 years ago when they just jacked up the prices from $12 or $13 to about $40 or more (I think they got bought over by some other company). I looked around and found FreetaxUSA and stuck with them since. Source: over 1 year ago
  • How hard is it to do small business taxes?
    I wouldn't trust HR block for anything besides W2 returns. Anything that requires more, they usually won't have experience in. I usually don't suggest businesses to DIY. But if you're taxes are relatively small and simple I would use taxact.com. www.freetaxusa.com is an option also, but I don't know how good their business side of it is. I usually suggest that for w2 returns instead of going to HR block. Source: over 1 year ago
  • Tax Prep Software Prior Years
    DIY I would use taxact.com. but this is preparing a return for someone else. so shouldn't be preparing this. partner with a tax pro and outsource the returns. get a cut of the revenue. I think even with 50% of the fee both parties will be happy. Source: over 1 year ago
  • If you have earned income credit because of earned income in 2019 - you can not e-file?
    Helping a friend ...tried to file on taxact.com he had earned income in 2019 but no earned income in 2021 from he sources mentioned below - so taxact says -. Source: over 1 year ago
  • Homeschooling is exponentially better than normal schooling (if you know what you’re doing)
    The following January or February, you'll get a form in the mail called a W-2 detailing how much money you made from that employer during the previous year and how much was automatically withheld for taxes. (If you worked for two employers during the year, you'll receive two separate W-2s in the mail). When you've collected all your W-2 forms, go to taxact.com or turbotax.com (or something similar)*, and pick... Source: almost 2 years ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing TaxAct and Intercom, you can also consider the following products

TaxSlayer.com - Tax preparation software and proud sponsor of Dale Earnhardt, Jr.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TaxSimple - TaxSimple is a tax returns filing and refund platform that allows users to easily enter all of their data and leave the rest on the platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GoSystem Tax RS - GoSystem Tax RS has unmatched web-based tax processing power, is scalable to needs, and is available in a secure online environment.

Drift - A messaging app that helps you grow your business.