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Zendesk VS Screencastify

Compare Zendesk VS Screencastify and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  3. » Reviews
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Screencastify logo Screencastify

Free screen recorder extension for Chrome. Capture, edit and share screencasts. No software download required. Works on Mac, Windows and Chromebooks. Screen RecorderFree screen recorder for Chrome.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Screencastify Landing page
    Landing page //
    2023-09-12

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Screencastify features and specs

  • Ease of Use
    Screencastify's intuitive interface allows users to start recording with just a few clicks, making it suitable for both beginners and experienced users.
  • Chrome Extension
    As a Chrome extension, Screencastify is easily accessible directly from the browser without the need for additional software installations.
  • Integrated Editing Suite
    The built-in editing tools allow users to trim, crop, annotate, and add text to their screencasts, enabling a more polished final product.
  • Google Drive Integration
    Automatic saving of recordings to Google Drive provides seamless backup and easy sharing capabilities.
  • Educational Resources
    Screencastify offers various educational resources, tutorials, and support, which are particularly beneficial for teachers and students.

Possible disadvantages of Screencastify

  • Limited Free Version
    The free version has limitations, such as a maximum recording time of 5 minutes per video and a watermark on exported videos.
  • Browser Dependency
    Being a Chrome extension limits its usage to users who prefer or are willing to use Google's browser, potentially excluding others.
  • Performance Issues
    Users may experience performance issues, such as lag or crashes, especially on lower-end devices or with extensive usage.
  • Privacy Concerns
    As with many cloud-based tools, there are potential privacy and security concerns related to data storage and user information.
  • Editing Complexity
    While the integrated editing tools are useful, they may not be as powerful or comprehensive as dedicated video editing software, limiting advanced editing capabilities.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Screencastify

Overall verdict

  • Overall, Screencastify is a reliable and efficient tool for screen recording, especially for educators, trainers, and content creators who need a simple yet effective solution for creating video content quickly and easily.

Why this product is good

  • Screencastify is considered good by many users due to its user-friendly interface, ease of use, and integration with Google Drive. It is particularly useful for creating screen recordings and video tutorials directly from a web browser without needing to install additional software. The tool offers features such as annotation, narration, and webcam recording, making it versatile for various types of video content creation.

Recommended for

  • Teachers and educators who want to create instructional videos and tutorials.
  • Students who need to record presentations or educational content.
  • Content creators looking for a straightforward screen recording tool.
  • Businesses that require training videos or software demonstrations.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Screencastify videos

+ Add

Screencastify Review 2018 - Best FREE Screen Recorder

More videos:

  • Review - My Screencastify Review 2017
  • Review - Easy Screen Recording with Screencastify

Category Popularity

0-100% (relative to Zendesk and Screencastify)

Zendesk

Screencastify

Customer Support
100 100%
Customer Support
0% 0
Screen Recording
0 0%
Screen Recording
100% 100
Help Desk
100 100%
Help Desk
0% 0
Screenshot Annotation
0 0%
Screenshot Annotation
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Screencastify

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Screencastify Reviews

The 9 Best Vimeo Alternatives on the Market in 2024
For general video capture, editing, and inbound video submission, Screencastify is another top tool. It specializes in creating solutions for teachers to share video content with students and receive videos (such as homework submissions) back. This tool doesn’t offer a desktop option, but works through a web browser or a Chrome plugin for hardware-agnostic recording and...
Source: www.loom.com
Top 8 Best Free Screen Recorders in 2024
Let’s look at Screencastify, a top choice amongst tech-savvy users. This free screen recorder stands out because of its easy-to-use interface and robust features. It’s integrated seamlessly with Google Chrome, making recording, editing, and sharing videos a breeze. While it does cap free recording time each month, it’s still a solid choice for casual users needing...
Source: mixilab.com
The 5 Most Recommended Free Screen Recording Softwares
After recording the screen, Screencastify will automatically save the video to your network disk. Screencastify allows users to choose which platform to upload the video to and which format to export the video to.
Source: www.geekersoft.com
10 Best free screen recorder for mac no watermark
Screencastify is also an online screen recorder without watermark. It runs on macOS and helps you capture, edit and share videos. You can use it to record your Mac desktop, webcam, microphone. After recording, it supports exporting to HD resolution files, and provides easy operation options for merging, cropping, trimming and adding text to the video.
Source: www.geekersoft.com
12 Best Free Chrome Screen Recorder with audio 2022
Screencastify is one of the most installed screen recording tools in the Chrome extension market with over a million installs. Screencastify has been widely used by users in many industries, such as the education industry. It provides relatively simple operations to record your screen, with an additional tool to support editing quickly.
Source: www.geekersoft.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Screencastify. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Screencastify mentions (1)

What are some alternatives?

When comparing Zendesk and Screencastify, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Loom - Loom is a screen recording extension for Chrome that gives people the ability to create and share media. Create your own videos using your camera, screen view, and audio. Read more about Loom.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Snagit - Screen Capture Software for Windows and Mac

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Camtasia - Camtasia 2018 makes it easy to record your screen and create polished, professional-looking videos.

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