Software Alternatives, Accelerators & Startups

Zendesk VS Overcast

Compare Zendesk VS Overcast and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Overcast logo Overcast

Video-first asset management for teams
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Overcast Landing page
    Landing page //
    2021-09-18

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Overcast features and specs

  • User-Friendly Interface
    Overcast boasts a clean, intuitive design that makes it easy for users to navigate and find their favorite podcasts.
  • Smart Speed
    The Smart Speed feature dynamically shortens silences in podcast episodes, allowing listeners to save time without distorting the content.
  • Voice Boost
    Voice Boost normalizes and enhances audio levels, making it easier to hear voices, especially in noisy environments.
  • Custom Playlists
    Users can create and manage custom playlists, which offer flexibility in arranging and playing podcast episodes.
  • Offline Listening
    Overcast allows users to download episodes for offline listening, which is convenient for those with limited or no internet access.
  • Chapter Support
    The app supports chapter markers, which enable listeners to skip to specific sections of a podcast episode easily.
  • Free Version
    Overcast offers a free version with many features available, reducing the barrier to entry for new users.

Possible disadvantages of Overcast

  • iOS Exclusivity
    Overcast is only available on iOS, which limits its accessibility to users of other platforms, like Android.
  • Ads in Free Version
    The free version of Overcast includes ads, which some users may find intrusive or annoying.
  • Limited App Integrations
    Overcast has fewer integrations with other apps and services compared to some of its competitors, limiting its versatility.
  • Premium Cost
    The cost of upgrading to the premium version, while reasonable, might still be a barrier for some users who seek an ad-free experience.
  • Customization Limitations
    While Overcast offers some customization options, it may not be as extensive as those provided by other podcast apps.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Overcast videos

Overcast 5.0: The BEST Podcast App for iPhone, Apple Watch, and iPad (App Walkthrough) | Apps

More videos:

  • Review - Is this the best podcast player? Overcast
  • Tutorial - Overcast Deep Dive Tutorial

Category Popularity

0-100% (relative to Zendesk and Overcast)
Customer Support
100 100%
0% 0
Podcast Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Podcast Hosting
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Overcast

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Overcast Reviews

We have no reviews of Overcast yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Overcast seems to be a lot more popular than Zendesk. While we know about 103 links to Overcast, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Overcast mentions (103)

  • Our Narrative Prison
    I believe it might be this one : https://overcast.fm/+L-hr-xp6c. - Source: Hacker News / 14 days ago
  • Continuous glucose monitors reveal variable glucose responses to the same meals
    Yeah, I think so, though my recollection is that a baked potato's glycemic index is kinda high. For more authoritative list of details, you could listen to the following podcast with Inchauspé: https://overcast.fm/+AA4G32XuwoA. - Source: Hacker News / 18 days ago
  • RIP Skype
    Accidental Tech Podcast episode 581 [1] had a great conversation about the reason why Teams is winning: Microsoft was using their dominant position in office applications to win market share. Specifically, they would offer Teams for free in a bundle with Office (which basically every company buys anyway). Every manager could strike Slack from their expenses, replace it with Teams and claim great success. Microsoft... - Source: Hacker News / 22 days ago
  • Ask HN: A friend has brain cancer: any bio hacks that worked?
    Exercise can supposedly help outcomes for some types of cancer—-I wonder whether the mechanism is similar to that of fasting. The supposed mechanism AIUI is that exercise makes less glucose available to the tumor. Podcast with more info here: https://overcast.fm/+6j6rLbfGM. - Source: Hacker News / 5 months ago
  • Australia Threatens to Force Companies to Break Encryption
    Interesting interview from the last week or so with the head of Australia’s domestic intel agency here which talks about this in quite some detail which I found helpful to get some better context (hint: as usual it’s more nuanced than a headline would allow for) https://overcast.fm/+AAIt0hqfC1w. - Source: Hacker News / 9 months ago
View more

What are some alternatives?

When comparing Zendesk and Overcast, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pocket Casts - All the podcasts you know and love. With over 300, 000 unique shows, we've got you covered. Featured, Trending & Most Popular. See what's popular and find new favorites with Pocket Casts Discover. Read more about Pocket Casts.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

gPodder - gPodder // Media aggregator and podcast client. gPodder is a simple, open source podcast client written in Python using GTK+. In development since 2005 with a proven, mature codebase. The latest version is 3.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TuneIn Radio - With TuneIn Radio Mobile, your mobile device becomes the radio.