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Zendesk VS OpenSight

Compare Zendesk VS OpenSight and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

OpenSight logo OpenSight

OpenSight is an FRC-focused, free and open source computer vision system for ARM based systems, such as the Raspberry Pi. - OpenSight
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • OpenSight Landing page
    Landing page //
    2023-09-27

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

OpenSight features and specs

  • Open Source
    OpenSight is open-source, meaning it is free to use, modify, and distribute. This allows for community contributions and transparency in development.
  • Community Collaboration
    Being hosted on GitHub allows developers to collaborate, share ideas, and contribute to the project, leading to diverse input and rapid innovation.
  • Customizability
    Users can tailor the software to their specific needs by modifying the source code, allowing for flexibility in application.
  • Educational Use
    As an open-source CV tool, OpenSight can be an excellent resource for educational purposes, allowing students and developers to learn from and contribute to a real-world project.

Possible disadvantages of OpenSight

  • Limited Support
    OpenSight might lack formal technical support, relying instead on community forums and user contributions for troubleshooting, which can be unpredictable.
  • Requirement for Technical Expertise
    Users may need a solid understanding of computer vision and programming to effectively utilize and tailor OpenSight, which could be a barrier for beginners.
  • Potential for Incomplete Features
    As an open-source project, some features of OpenSight might be in developmental stages or incomplete, depending on community involvement.
  • Security and Maintenance
    Open-source projects like OpenSight might face challenges in security and maintenance unless actively managed and audited by experienced contributors.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

OpenSight videos

No OpenSight videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and OpenSight)

Zendesk

OpenSight

Customer Support
100 100%
Customer Support
0% 0
Marketing Platform
0 0%
Marketing Platform
100% 100
Help Desk
100 100%
Help Desk
0% 0
Dental Software
0 0%
Dental Software
100% 100

User comments

Share your experience with using Zendesk and OpenSight. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and OpenSight

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

OpenSight Reviews

We have no reviews of OpenSight yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

OpenSight mentions (0)

We have not tracked any mentions of OpenSight yet. Tracking of OpenSight recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and OpenSight, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Invivo5 - Anatomage enables an ecosystem of the next-generation 3D anatomy software and hardware, delivering innovations for multidisciplinary applications.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OsiriX MD - Radiology

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

XDR Dental Imaging Software - Experience the diagnostic power of XDR's Dental Imaging Software. Clinically engineered for superior image capture, max compatibility & ease. Peer rated for excellence, see the difference for yourself.

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