Zendesk VS Olark

Compare Zendesk VS Olark and see what are their differences

EcholoN

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured

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Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

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Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Landing page //
2024-05-06

Landing page //
2023-07-05

Zendesk

Website: zendesk.com
Pricing URL: Official Zendesk Pricing

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Olark

Website: olark.com
Pricing URL: Official Olark Pricing

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Zendesk features and specs

User-Friendly Interface
Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
Multi-Channel Support
Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
Customizability
The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
Robust Reporting and Analytics
Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
Scalability
The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Olark features and specs

User-Friendly Interface
Olark features an intuitive and straightforward interface that makes it easy for users to set up and navigate, requiring minimal training.
Customizable Chat Widget
The platform allows for extensive customization of the chat widget, enabling businesses to tailor its appearance to match their brand seamlessly.
Real-Time Monitoring
Olark provides real-time monitoring capabilities, which allows businesses to track visitor behavior and initiate conversations proactively.
Integration with Other Tools
Olark integrates smoothly with various customer relationship management (CRM) systems, help desks, and email marketing tools, enhancing its functionality.
Automated Greetings
The platform can send automated messages to website visitors, making customer engagement more efficient and personalized.

Possible disadvantages of Olark

Limited Features on Basic Plan
The entry-level plan offers limited features, which may not be sufficient for larger businesses or those with advanced needs.
Cost
For small businesses or startups, the pricing of higher-tier plans might be relatively expensive compared to other chat solutions.
Limited Reporting Options
Olark’s reporting and analytics capabilities are not as comprehensive as those offered by some competitors, potentially limiting insights.
Mobile App Limitations
The mobile app for Olark is not as robust or feature-rich as its desktop counterpart, which could be a drawback for teams needing full mobile functionality.
Dependence on Internet Connection
Since Olark is a web-based chat solution, its performance is highly dependent on the quality of the internet connection, which can be problematic in areas with unstable connectivity.

Zendesk videos

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Zendesk Overview Demo

Olark videos

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Olark Review: Strenghts and Weaknesses of the Live Chat Software

Category Popularity

0-100% (relative to Zendesk and Olark)

Zendesk

Olark

Customer Support

86 86%

Customer Support

14% 14

Help Desk

92 92%

Help Desk

8% 8

Live Chat

0 0%

Live Chat

100% 100

CRM

100 100%

CRM

0% 0

User comments

Share your experience with using Zendesk and Olark. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Olark

Zendesk Reviews

stu14

11 months ago

Clunky & awful customer service

Would give them 0/5 if I could!

🏁 Competitors: HubSpot, Freshdesk

👎 Cons: Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024

Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.

Source: www.bolddesk.com

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)

Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.

Source: www.helpscout.com

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Top 13 Freshdesk alternatives and competitors for 2024

Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.

Source: www.zendesk.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

Olark Reviews

9 Best Tidio Alternatives Compared

Olark is Tidio’s competitor because of its customizable live chat tools, which allow businesses to interact with visitors, track conversations, and gather customer insights through chat transcripts and analytics. Olark targets small to medium-sized businesses looking to enhance customer service and increase conversions through direct communication.

Source: www.tidio.com

9 Best ManyChat Alternatives & Competitors in 2024

Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Olarkâs CoPilot is a chatbot that makes your support teamâs jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you donât have to spend time and energy...

Source: krisp.ai

What are alternatives to LiveChat?

What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.

Source: www.quora.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Olark. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago

Olark mentions (1)

You don't need live chat on your website
I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 2 years ago

What are some alternatives?

When comparing Zendesk and Olark, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support