Software Alternatives & Reviews

Zendesk VS Microsoft Bot Framework

Compare Zendesk VS Microsoft Bot Framework and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Microsoft Bot Framework logo Microsoft Bot Framework

Framework to build and connect intelligent bots.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Microsoft Bot Framework Landing page
    Landing page //
    2023-06-15

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Microsoft Bot Framework videos

Let’s build a knowledgeable chatbot with Microsoft Bot Framework Azure Bot Services | BRK1037

More videos:

  • Tutorial - Microsoft Bot Framework Tutorial & Azure Bot Service Intro | Create a Chatbot

Category Popularity

0-100% (relative to Zendesk and Microsoft Bot Framework)
Customer Support
100 100%
0% 0
Chatbots
0 0%
100% 100
Help Desk
100 100%
0% 0
Chatbot Platforms & Tools

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Microsoft Bot Framework

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Microsoft Bot Framework Reviews

Top 20 Replika Alternatives for AI Chatbots
Bot Framework also supports integration with various messaging platforms like Skype, Facebook, and Slack as well as support for a variety of programming languages. Overall Bot Framework Bot Framework provides a comprehensive collection of software and services to assist in designing and managing chatbots which makes it a great choice for both businesses and developers who...

Social recommendations and mentions

Zendesk might be a bit more popular than Microsoft Bot Framework. We know about 7 links to it since March 2021 and only 5 links to Microsoft Bot Framework. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Microsoft Bot Framework mentions (5)

  • ChatGPT Goldmine: Top 5 Money-Making Opportunities You Can't Miss!
    Chatbot frameworks: Utilize chatbot frameworks such as Botpress, Rasa, or Microsoft Bot Framework to streamline development. - Source: dev.to / about 1 year ago
  • MS Teams Message Extension not working on test server[Cloud]
    I have developed MS Teams Message Extension using Java[Spring Boot] and registered the bot in Botframework Development portal[https://dev.botframework.com/]. It is working fine in local. I tested in local environment using a tunneling application named localtunnel. I tested the extension in MS Teams. Source: almost 2 years ago
  • APIs/Saas for building chat bots?
    Maybe this will fit your needs? Microsoft Bot Framework - https://dev.botframework.com/. Source: over 2 years ago
  • Looking to learn about creating a more complex bot/adding features to a bot I already run
    This library (also Node.Js) lets you connect to The Microsoft Bot Framework. Source: over 2 years ago
  • Top 30 Microsoft Azure Services
    Besides building informational chatbots using QnA Maker, Azure also provides a larger Bot Service for developing more sophisticated chatbots. Transactional chatbots perform operations such as accessing and modifying internal IT documents and databases and dynamic and context aware chatbots can be used as virtual assistants. Bot Framework is an SDK that lets developers create these kinds of chatbots using their... - Source: dev.to / almost 3 years ago

What are some alternatives?

When comparing Zendesk and Microsoft Bot Framework, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dialogflow - Conversational UX Platform. (ex API.ai)

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Botpress - Open-source platform for developers to build high-quality digital assistants

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Amazon Lex - Harness the power behind Amazon Alexa for your own conversational apps.