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Zendesk VS Lambda School

Compare Zendesk VS Lambda School and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Lambda School logo Lambda School

A full Computer Science education - free until you get a job
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Lambda School Landing page
    Landing page //
    2023-05-08

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
Release Date
-
Edit details

Lambda School

Website
lambdaschool.com
Pricing URL
-
Release Date
2017 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Austen Allred
Employees
100 - 249
Edit details

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Lambda School features and specs

  • Income Share Agreement
    Lambda School offers an Income Share Agreement (ISA), allowing students to defer tuition payments until they secure a job making at least $50,000 per year. This reduces upfront financial risk for students.
  • Remote Learning
    The program is entirely online, providing flexibility for students to learn from anywhere in the world.
  • Comprehensive Curriculum
    Lambda School offers a comprehensive curriculum that covers a wide range of in-demand tech skills, including web development, data science, and machine learning.
  • Career Services
    The school provides extensive career services, including job placement support, resume reviews, and interview preparation to help students secure employment after graduation.
  • No Upfront Cost
    Students can enroll without any upfront cost, making the program accessible to those who may not have the financial means to pay for a traditional coding boot camp.

Possible disadvantages of Lambda School

  • High Deferred Cost
    Although there are no upfront costs, the total cost of the ISA can be high, potentially up to $30,000, which is more expensive than some other coding boot camps.
  • Intensive Time Commitment
    The program is very intensive and requires full-time dedication, which can be challenging for individuals who need to balance other responsibilities such as work or family.
  • Variable Job Market
    Job placement success can vary significantly. While many students do find jobs, some may struggle, particularly in a competitive job market.
  • Risk of Debt
    If a student does not secure a high-paying job immediately, the deferred tuition can become a financial burden, particularly if the student is unable to make the minimum required salary.
  • Limited Financial Assistance
    Since the program relies heavily on ISAs, there may be limited options for students seeking traditional financial assistance or loans.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Lambda School videos

+ Add

Lambda School Coding Bootcamp Worth The Money or SCAM

More videos:

  • Review - Lambda School: The Good, The Bad, and The Ugly
  • Review - Was Lambda School Worth It? His Life has TOTALLY changed | #grindreel #lambdaschool

Category Popularity

0-100% (relative to Zendesk and Lambda School)

Zendesk

Lambda School

Customer Support
100 100%
Customer Support
0% 0
Education
0 0%
Education
100% 100
Help Desk
100 100%
Help Desk
0% 0
Online Learning
0 0%
Online Learning
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Lambda School

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Lambda School Reviews

We have no reviews of Lambda School yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Lambda School should be more popular than Zendesk. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Lambda School mentions (19)

  • Switching careers
    Https://lambdaschool.com/ - a remote-first bootcamp that has a unique way of paying. No upfront cost, but they take a % of your salary when you get a job for the first two years until you pay their full cost. Worth reading up on some of the criticism of them before signing up, though. Source: over 3 years ago
  • LF a Certification Program
    Https://lambdaschool.com/ (these guys offer a free intro, might be good to test out and see if their style is to your liking.). Source: over 3 years ago
  • Advice for a nurse that wants to become a programmer
    While you don't need a boot camp, I highly recommend Lambda School (https://lambdaschool.com). They charge nothing upfront and you only pay them back (17% up to $30k) when you get a high paying job. They have great partnerships with employers and help place students so that's the biggest reason I recommend them. Source: over 3 years ago
  • Been really poor, homeless, now I’m in college and have managed to save up 3000. I want to turn this money into more money. What would you do?
    Have you considered https://lambdaschool.com/? You don't pay for tuition upfront, and they place you with a paid internship after, and if you get a job you start paying a small part of your salary to them for two years. Source: over 3 years ago
  • Late 20’s, no education, some savings, should I work full time and save a bit more or start school?
    Would you consider going through a school with an Income Share Agreement where you pay no tuition up front but pay it as part of your well paying job later? Eg https://lambdaschool.com. Source: over 3 years ago
View more

What are some alternatives?

When comparing Zendesk and Lambda School, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Holberton School - High-quality software engineering education for the many

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Microverse - The global school for remote software developers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TripleTen - TripleTen: online part-time coding bootcamps.

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