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Zendesk VS hotglue

Compare Zendesk VS hotglue and see what are their differences

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  3. » Reviews
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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hotglue logo hotglue

An embeddable data integration tool for B2B developers built on the Python ecosystem.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • hotglue Landing page
    Landing page //
    2020-10-29

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

hotglue features and specs

  • Ease of Integration
    Hotglue allows for streamlined integration with various third-party data sources, making it easy for businesses to connect and unify their data without requiring extensive technical expertise.
  • User-Friendly Interface
    The platform offers an intuitive, no-code visual interface that simplifies the process of setting up data connections and workflows, enabling even non-technical users to manage integrations effectively.
  • Real-Time Data Syncing
    Hotglue provides real-time data synchronization capabilities, ensuring that users always have access to the most current data for decision-making and operations.
  • Customizability
    The platform allows for extensive customization of data handling processes, giving users the flexibility to tailor workflows and integrations to their specific needs.
  • Scalability
    Hotglue is designed to scale with businesses as they grow, accommodating increasing data volumes and complexity without sacrificing performance.

Possible disadvantages of hotglue

  • Pricing Structure
    The pricing model of Hotglue may be complex or costly for some users, especially startups or small businesses with limited budgets, potentially making it less accessible to smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, some users might face a learning curve, particularly if they are new to data integration processes or have no prior experience with similar platforms.
  • Limited Advanced Features
    While Hotglue provides essential data integration capabilities, users seeking advanced or highly specialized features might find the platform lacking in some respects compared to other dedicated data integration tools.
  • Dependence on Platform Updates
    Users may need to rely on Hotglue for timely updates and support for new data sources, which can impact their ability to integrate with newly emerging technologies or services swiftly.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

hotglue videos

No hotglue videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and hotglue)

Zendesk

hotglue

Customer Support
100 100%
Customer Support
0% 0
Data Integration
0 0%
Data Integration
100% 100
Help Desk
100 100%
Help Desk
0% 0
SaaS
0 0%
SaaS
100% 100

User comments

Share your experience with using Zendesk and hotglue. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and hotglue

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

hotglue Reviews

We have no reviews of hotglue yet.
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Social recommendations and mentions

Based on our record, hotglue should be more popular than Zendesk. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

hotglue mentions (11)

  • Need suggestions on which tool to use (OAuth/ETL)
    Hi u/CoolFounder! I think hotglue (https://hotglue.xyz) could fit your use case super well - I would be happy to chat about it. Source: about 3 years ago
  • How to use Supabase and hotglue to offer a native integration in your product
    If you would like to check out the easiest way to offer your users native integrations inside of your product, you can check out hotglue’s site here. - Source: dev.to / over 3 years ago
  • My dad’s business was struggling with late payments, so I built an app that helps small businesses resolve this issue. It’s like a B2B Venmo, with immediate payment options - sellers can get paid out immediately for invoices (no debt) and buyers can pay bills in installments. Looking for feedback.
    Hey jumping in here as someone who works at a company that helps people building products offer integrations to their users (hotglue). Wanted to ask why you thought of building the integration yourself instead of using a tool to do it? Source: over 3 years ago
  • Show HN: We made a web app that lets you connect your analytics apps
    I’m a little biased here as one of the co-founders, but hotglue is meant to help companies like yours get data in from your customers! Feel free to give us a look at https://hotglue.xyz - happy to answer any questions you have about integrations in general as well. - Source: Hacker News / over 3 years ago
  • AirByte Cloud: Unify your data pipelines
    I haven’t experienced using AirByte yet but based on the use case I believe you’re mentioning (user-facing integrations in your product), I think hotglue (https://hotglue.xyz) may be a good fit. Disclaimer: I am one of the founders but thought I’d jump in here in case you hadn’t heard about us yet! - Source: Hacker News / over 3 years ago
View more

What are some alternatives?

When comparing Zendesk and hotglue, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pathfix - The easiest way to add integrations to your SaaS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Integrations.js - Launch new features at the click of a button.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Paragon Connect - Build embedded, native SaaS integrations in minutes

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