Software Alternatives, Accelerators & Startups

Zendesk VS Google Cloud Speech API

Compare Zendesk VS Google Cloud Speech API and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Google Cloud Speech API logo Google Cloud Speech API

Cloud Speech offers speech to text conversion powered by machine learning.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Google Cloud Speech API Landing page
    Landing page //
    2023-08-04

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Google Cloud Speech API features and specs

  • High Accuracy
    Google Cloud Speech-to-Text provides high accuracy in transcription, particularly for common languages and dialects, due to its advanced machine learning models.
  • Multi-Language Support
    The API supports a wide range of languages and dialects, making it versatile for global applications.
  • Real-Time Processing
    It offers real-time streaming capabilities, allowing users to transcribe spoken content live.
  • Noise Robustness
    It can transcribe audio accurately even in noisy environments, as it is designed to filter out background noise effectively.
  • Customization
    Provides options for customizing speech recognition models to improve accuracy for specific vocabularies or phrases unique to a business or industry.
  • Speaker Diarization
    This feature enables the API to distinguish between different speakers in an audio file, which is useful for meetings or interviews.

Possible disadvantages of Google Cloud Speech API

  • Cost
    The service can become expensive, especially with high-volume usage or for small businesses with limited budgets.
  • Latency
    In some cases, there might be noticeable latency in processing audio inputs, particularly for very large files or poor network conditions.
  • Data Privacy Concerns
    Sending audio data to the cloud raises potential privacy and data security issues for sensitive information.
  • Internet Dependency
    Requires a stable internet connection for processing, which might be a limitation in areas with poor connectivity.
  • Complexity in Customization
    While customization is available, it can be complex and require a good understanding of model training and tuning.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Google Cloud Speech API videos

No Google Cloud Speech API videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Google Cloud Speech API)
Customer Support
100 100%
0% 0
Communication
0 0%
100% 100
Help Desk
100 100%
0% 0
Messaging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Google Cloud Speech API

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Google Cloud Speech API Reviews

We have no reviews of Google Cloud Speech API yet.
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Social recommendations and mentions

Based on our record, Google Cloud Speech API should be more popular than Zendesk. It has been mentiond 42 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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Google Cloud Speech API mentions (42)

  • The Technology Behind YouTube’s Auto-Captioning System
    Google, YouTube’s parent company, has invested heavily in speech recognition research. Their Cloud Speech-to-Text API is one of the most advanced in the world, and its technology forms the backbone of YouTube’s captioning system. The API uses neural networks to process audio, identify phonemes (the smallest units of sound), and assemble them into words and sentences. - Source: dev.to / about 2 months ago
  • Cloud Solutions vs. On-Premise Speech Recognition Systems
    Cloud-based speech recognition solutions, such as Google Cloud Speech-to-Text and Microsoft Azure Speech, have gained popularity due to their accessibility, power, and scalability. Developers gain access to ready-to-use APIs with high-quality speech recognition models. However, behind this convenience are several important technical aspects that need to be considered when choosing a cloud solution. - Source: dev.to / 6 months ago
  • Developing Apps with Speech Recognition
    APIs from Major Providers. Leading tech companies offer SDKs that support on-premise speech recognition, such as Lingvanex On-premise Speech Recognition, Google’s Speech-to-Text and Microsoft’s Speech SDK. Although these may offer more functionalities, it’s essential to evaluate their suitability for local processing. **Custom Solutions. - Source: dev.to / 8 months ago
  • Is there a plugin to transcribe a video?
    Feed the audio file to Google's text-to-speech engine: Https://cloud.google.com/speech-to-text. Source: almost 2 years ago
  • How Do The Blind Use The Internet With Assistive Technology?
    Also known as voice-to-text, speech recognition software is another technology that provides computer assistance and increased accessibility to disabled individuals. With it, blind and visually impaired people can use the Internet to navigate, type, as well as interact with web content using their voice. Source: about 2 years ago
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What are some alternatives?

When comparing Zendesk and Google Cloud Speech API, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gupshup.io - GupShup provides a scalable and reliable cloud messaging platform.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Twilio - Brings voice and messaging to your web and mobile applications.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Plivo - Plivo simplifies your customer engagement.