Software Alternatives, Accelerators & Startups

Zendesk VS Google Cloud Load Balancing

Compare Zendesk VS Google Cloud Load Balancing and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Google Cloud Load Balancing logo Google Cloud Load Balancing

Google Cloud Load Balancer enables users to scale their applications on Google Compute Engine.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Google Cloud Load Balancing Landing page
    Landing page //
    2023-07-29

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Google Cloud Load Balancing features and specs

  • Global Load Balancing
    Google Cloud Load Balancing allows for distributing traffic across multiple regions, ensuring high availability and reliability by automatically routing traffic to the closest or least loaded backend.
  • Scalability
    Automatically scales up and down based on traffic demands without manual intervention, providing consistent performance during traffic spikes.
  • Integrated Security
    Offers built-in DDoS protection, SSL/TLS termination, and support for IAM roles, enhancing the security of your applications.
  • User-friendly Console
    Provides an easy-to-use interface for configuring and managing load balancers, making deployment and monitoring straightforward.
  • Backend Health Monitoring
    Continuously checks the health of backend services and directs traffic only to healthy instances, ensuring uninterrupted service.
  • Support for Hybrid and Multi-cloud
    Seamlessly integrates with on-premises and other cloud environments, supporting diverse deployment scenarios.

Possible disadvantages of Google Cloud Load Balancing

  • Complex Pricing
    Pricing can be complicated and may not be straightforward to calculate, potentially leading to unexpected costs.
  • Learning Curve
    Being a feature-rich service, it has a steep learning curve for new users unfamiliar with Google Cloud or advanced load balancing concepts.
  • Region Availability
    Although it offers global load balancing, specific features may only be available in certain regions, limiting some capabilities depending on the location.
  • Dependency on Google Cloud Services
    Heavily integrated with other Google Cloud services, which may pose challenges if you need to work with third-party services or other cloud providers.
  • Configuration Complexity
    Advanced configurations might require in-depth understanding and careful planning, potentially increasing the time and effort needed for optimal setup.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Google Cloud Load Balancing

Overall verdict

  • Yes, Google Cloud Load Balancing is considered good.

Why this product is good

  • Flexibility
    Supports HTTP(S), TCP/SSL proxy, and UDP-based load balancing, allowing for a wide range of deployment scenarios.
  • Reliability
    Built on Google's robust infrastructure, it ensures high availability and reliability for applications and services.
  • Scalability
    Google Cloud Load Balancing offers automatic scaling to efficiently handle varying levels of incoming traffic.
  • Integrations
    Seamlessly integrates with other Google Cloud products and services, enhancing performance and management capabilities.
  • Global distribution
    It provides global load balancing with a single anycast IP address, which streamlines traffic management across multiple regions.

Recommended for

  • Businesses requiring high-availability and scalable web applications.
  • Organizations looking for a global presence with efficient traffic distribution.
  • Projects needing seamless integration with other Google Cloud services.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Google Cloud Load Balancing videos

No Google Cloud Load Balancing videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Google Cloud Load Balancing)
Customer Support
100 100%
0% 0
Web Servers
0 0%
100% 100
Help Desk
100 100%
0% 0
Web And Application Servers

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Google Cloud Load Balancing

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Google Cloud Load Balancing Reviews

We have no reviews of Google Cloud Load Balancing yet.
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Social recommendations and mentions

Google Cloud Load Balancing might be a bit more popular than Zendesk. We know about 10 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
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Google Cloud Load Balancing mentions (10)

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What are some alternatives?

When comparing Zendesk and Google Cloud Load Balancing, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

nginx - A high performance free open source web server powering busiest sites on the Internet.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

AWS Elastic Load Balancing - Amazon ELB automatically distributes incoming application traffic across multiple Amazon EC2 instances in the cloud.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Azure Traffic Manager - Microsoft Azure Traffic Manager allows you to control the distribution of user traffic for service endpoints in different datacenters.