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Zendesk VS Format Factory

Compare Zendesk VS Format Factory and see what are their differences

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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Format Factory logo Format Factory

Format Factory is software that allows the user to convert media into various file formats. The software is a product of PC Free Time, a Chinese software development company. Read more about Format Factory.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Format Factory Landing page
    Landing page //
    2022-09-18

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Format Factory features and specs

  • Wide Range of Supported Formats
    Format Factory supports a large variety of file formats including video, audio, and image conversions, making it a versatile tool for many users.
  • User-Friendly Interface
    The software has an intuitive and easy-to-navigate interface, which simplifies the conversion process even for users who are not tech-savvy.
  • Batch Conversion
    Allows users to convert multiple files at once, saving time and effort when dealing with large volumes of files.
  • Additional Features
    Besides file conversion, Format Factory offers extra functionalities such as DVD/CD ripping, file repairing, and media joining, enhancing its utility.
  • Free to Use
    Format Factory is freeware, which means users can access its full range of features without any cost.

Possible disadvantages of Format Factory

  • Adware
    The software comes bundled with adware, which can be annoying and may pose a risk to the user's privacy and system security.
  • Performance Issues
    Some users have reported that Format Factory can be slow or unresponsive at times, especially when handling very large files.
  • Limited Support
    As a free tool, it lacks dedicated customer support, which can be a drawback if users encounter technical issues or need help troubleshooting.
  • Windows Only
    The software is only available for Windows OS, which limits its usability for users on Mac or Linux systems.
  • Occasional Quality Loss
    In some instances, output files may suffer from quality degradation, particularly when converting between certain formats.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Analysis of Format Factory

Overall verdict

  • Overall, Format Factory is considered a good option for users looking for a free, multipurpose file converter. It is user-friendly, supports a wide range of formats, and offers additional features that enhance its usability. However, it is important to note that some users have reported issues with bundled adware during installation, so caution is advised during setup.

Why this product is good

  • Format Factory is a multimedia file conversion software that is popular for its versatility and wide range of supported file formats. It allows users to convert video, audio, and image files into different formats, making it useful for those who need to ensure compatibility across various devices and platforms. The software also includes features such as batch conversion, video editing, and file compression, which add to its functionality.

Recommended for

    Format Factory is recommended for casual users and multimedia enthusiasts who need a reliable tool for converting media files without the need for professional-grade software. It is particularly useful for individuals working with multiple file types and those who require simple conversion solutions for personal or school projects.

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Format Factory videos

+ Add

Format Factory (2018) Review

More videos:

  • Review - Format Factory [Review]
  • Review - Format Factory Latest Version Review |2019|
  • Demo - U

Category Popularity

0-100% (relative to Zendesk and Format Factory)

Zendesk

Format Factory

Customer Support
100 100%
Customer Support
0% 0
Video
0 0%
Video
100% 100
Help Desk
100 100%
Help Desk
0% 0
Video Converter
0 0%
Video Converter
100% 100

User comments

Share your experience with using Zendesk and Format Factory. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Format Factory

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Format Factory Reviews

Top 5 Free Freemake Alternatives – Help You Deal with Video Format Conversion without Hassle
As one of the superb Freemake Alternatives, Format Factory is a free and multifunctional file conversion tool. It prides itself on being able to change video, audio and image formats effortlessly.
Source: www.videoconverterfactory.com
Top 5 Free Alternatives to Freemake Video Converter
Format Factory is a multifunctional media converter and DVD ripper. It will convert (and compress):
Source: www.easefab.com
What’s the Best Alternative to HandBrake for Video Converting and DVD Ripping?
Format Factory(http://www.pcfreetime.com/formatfactory/index.php) is a free and multi-functional media converter and DVD ripper. It’s also open source software that is compatible with Windows computer. It enables users to convert and compress any video file or DVD to several video formats including MP4/3GP/MPG/AVI/WMV/FLV/SWF, any audio file or CD to various audio formats...
Source: www.vidmore.com
6 Best HandBrake Alternative to Convert Video to Any Format
Format Factory, a multifunctional converter program, is designed to convert all types of audio tracks, video clips, and images. Comprehensive and powerful, Format Factory allows you convert almost any media file format. Users can select output format before conversion, choose low/medium/high quality for the output file.
Source: www.videosolo.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

Format Factory mentions (0)

We have not tracked any mentions of Format Factory yet. Tracking of Format Factory recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Format Factory, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HandBrake - HandBrake allows users to easily convert video files into a wide variety of different formats.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freemake Video Converter - Freemake Video Converter Converts 500+ Formats & Gadgets FREE! Convert to MP4, AVI, MKV, WMV, DVD, Xvid. FREE Download. **Voted Best of 2018** Comes with FREE…

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

File Converter - Convert & compress everything in 2 clicks!

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