Software Alternatives, Accelerators & Startups

Zendesk VS FloristWare

Compare Zendesk VS FloristWare and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

FloristWare logo FloristWare

FloristWare is a powerful, affordable and east-to-use order-taking and POS/Shop Management System that helps retail florists run their flower shops more efficiently and profitably.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • FloristWare Landing page
    Landing page //
    2022-11-03

FloristWare helps florists streamline and automate the time-consuming and repetitive tasks in running a retail flower shop. Powerful delivery management/route optimization features help them deliver more flowers orders with less gas and fewer drivers. A mobile floral delivery app helps those drivers and allows you to send real time delivery confirmations – with photo, video and signature capture – by email and/or text message. FloristWare also integrates with the most popular e-commerce websites for florists including those from Flower Shop Network and Shopify.

FloristWare

$ Details
paid
Platforms
Windows MacOS Mac OSX Mac
Release Date
2005 February
Startup details
Country
United States
State
Delaware
City
Wilmington
Founder(s)
Mark Anderson
Employees
1 - 9

Zendesk features and specs

No features have been listed yet.

FloristWare features and specs

  • Floral Delivery Management & Route Optimization: Yes
  • Mobile Floral Delivery App: Yes
  • Real Time Floral Delivery Confirmations: Yes
  • Flower Shop Network Compatible: Yes
  • Shopify Website Integration: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

FloristWare videos

FSN Interviews Mark of Floristware POS

Category Popularity

0-100% (relative to Zendesk and FloristWare)
Customer Support
100 100%
0% 0
Florist Software
0 0%
100% 100
Help Desk
100 100%
0% 0
Flowers
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and FloristWare.

What's the story behind your product?

FloristWare's answer:

FloristWare was first created in the early 2000's for use by a high-volume family owned flower shop that was not willing to pay the $20K plus that was charged by other floral-specific POS systems at the time. It was released to the public in 2005 and was the first floral POS system to use a pay-as-you-go SAAS model with no contracts, commitments or big up-front payment.

Since then FloristWare has worked with hundreds of real local florists and been a strong supporter of the retail floral industry and member off organizations like SAF (the Society of American Florists), GLFA (Great Lake Floral Association) and AIFD (American Institute of Floral Designers).

How would you describe your primary audience?

FloristWare's answer:

FloristWare is the ideal POS system for any retail florist that is serious about taking their business to the next level by streamlining and automating the many time consuming and repetitive tasks involved in running a flower shop and providing a higher level of customer service.

What makes your product unique?

FloristWare's answer:

FloristWare offers the kind of quality and support associated with wire service systems that cost many times more. It also focusses on doing one thing (Floral POS) really well and providing tight integrations with the best websites, merchant service providers, etc. Most other floral-specific POS systems try and lock the florist into their POS, their website, their expensive credit card processing etc.

Why should a person choose your product over its competitors?

FloristWare's answer:

FloristWare has been doing this a long time and understands and respects the needs of busy florists. Our clients only ever deal with dedicated, full-time support professionals that are located right here in North America, each with at least ten years of experience in the retail flower business. We don't ever outsource to overseas call centres or expects our clients to suffer through AI or chatbots.

User comments

Share your experience with using Zendesk and FloristWare. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and FloristWare

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

FloristWare Reviews

We have no reviews of FloristWare yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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FloristWare mentions (0)

We have not tracked any mentions of FloristWare yet. Tracking of FloristWare recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and FloristWare, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Curate Proposals - Your clients deserve a proposal that reflects the brand that you've worked hard to build. Increase bookings with interactive, brand-worthy proposals.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Floranext - Flower shop software to manage orders and customers. Floral Point of Sale, Websites, and Wedding/Event Proposals - on Web and iPad.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hana POS - Hana Florist POS Software specially designed for Florist with dynamic features.