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Zendesk VS CreativeMinds WordPress Telegram Bot Plugin

Compare Zendesk VS CreativeMinds WordPress Telegram Bot Plugin and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

CreativeMinds WordPress Telegram Bot Plugin logo CreativeMinds WordPress Telegram Bot Plugin

The WordPress Telegram Bot Plugin by CreativeMinds links WordPress to Telegram, enabling automated updates, notifications, and content sharing. Enhance real-time interaction and engagement with your audience through seamless Telegram integration.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • CreativeMinds WordPress Telegram Bot Plugin Configuring and Automation
    Configuring and Automation //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin WordPress page with Telegram message feed
    WordPress page with Telegram message feed //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Sample email with date, text and image
    Sample email with date, text and image //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot reacts to the term 'bot' with a predefined message
    Bot reacts to the term 'bot' with a predefined message //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot responds to the whole group
    Bot responds to the whole group //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot posts a message to the channel
    Bot posts a message to the channel //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Telegram message replicated in SMS
    Telegram message replicated in SMS //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin SMS Alert has customizable message
    SMS Alert has customizable message //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Replicating Email Message to Telegram Group
    Replicating Email Message to Telegram Group //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Custom Keyboard Buttons Example
    Custom Keyboard Buttons Example //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Chat Bot Menu Example
    Chat Bot Menu Example //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Email with image attachment
    Email with image attachment //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot Log showing group ID, messages and status
    Bot Log showing group ID, messages and status //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Editing Dynamic Template
    Editing Dynamic Template //
    2024-06-21

Transform your WordPress site into a real-time engagement hub with the WordPress Telegram Plugin. This plugin automates updates and notifications, ensuring your audience stays informed about new posts, comments, and activities.

Features Breakdown:

  • Message Archiving: Archive and display group messages on WordPress using a shortcode.
  • Email Redirection: Forward Telegram messages to specified email addresses, filtering out unwanted content.
  • Conditional Group Messaging: Send targeted messages to group members based on specific conditions, with direct user mentions.
  • Automated Channel Posts: Automatically post pre-set messages on Telegram channels when specific keywords are detected. * SMS Sync: Sync Telegram conversations to SMS on a mobile device.
  • Targeted SMS Alerts: Dispatch SMS notifications triggered by specific keywords.
  • Selective Keyword Response: Activate bot actions only when predefined keywords are detected.
  • Keyword-Based Exclusions: Trigger bot actions when certain keywords are absent.
  • Temporary Bot Deactivation: Pause bot activities temporarily to prevent spam.
  • Anti-Spam Timing: Implement periodic message rules to minimize spam.
  • Frequency Control: Restrict bot actions to occur once per set time period for specific keywords.
  • Shortcode Triggers: Activate WordPress shortcodes through Telegram messages.
  • Detailed Message Logs: Keep comprehensive logs of all Telegram messages.
  • Effortless Setup: Easily configure the plugin with the Telegram API key and group information.
  • Reliable SMS Delivery: Use Amazon SNS for robust global SMS delivery.
  • Language Versatility: Supports multiple languages, including Chinese, Hindi, Arabic, and Hebrew.

Users can subscribe to tailored updates, ensuring they receive the most relevant content directly in their Telegram app. This feature enhances engagement and keeps your audience well-informed with seamless Telegram integration.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

CreativeMinds WordPress Telegram Bot Plugin features and specs

  • WordPress Repeater
    Store all messages from a specific group in WordPress and output the content using a shortcode
  • Email Repeater
    Send messages sent in a Telegram group or a public channel to one or many emails. Mark words as 'stop words' to prevent them from triggering the bot
  • Telegram Group Messages
    Send a message to all users in a specific group or list of groups based on certain conditions. Optionally, the bot can answer to a certain user by mentioning him with his @username
  • Telegram Channel Messages
    Post automatic predefined messages to a public Telegram channel when the specific keywords are found in posted by the admin messages
  • SMS Repeater
    Send a copy of Telegram group conversations to a mobile device
  • SMS Alerts
    Send notifications to multiple phone devices whenever certain keywords are used
  • Email Triggers
    Replicate important emails sent to yourself into the Telegram group, triggered by specific words or phrases in the subject or body
  • Keyboard Buttons
    Add inline or custom keyboard buttons to the Telegram group where the bot is an admin
  • Menu Button and Commands
    Add a menu to the private chat with the bot, either as a standard menu or a customizable button linking to a website
  • Support Multiple Groups and Channels
    One bot can work with multiple groups and channels at the same time
  • Send Coordinates
    Supports sending coordinates from Telegram messages to either Email Repeater, SMS Repeater or WordPress Repeater
  • Send Attachments
    Email Repeater supports sending attachments from Telegram messages to email, such as images and documents (pdf, docs, etc.)
  • Placeholders Support
    Customize email or SMS repeater messages using placeholders. Email or SMS messages can include info such as message text, sender nickname, group ID and date. Attached images can be also embedded into the email
  • Require Keywords
    Only activate rules when certain keywords appear on chat
  • Avoid Keywords
    Only activate rules when certain keywords do not appear on chat
  • Snooze
    Pause rules for a certain amount of time to avoid multiple or repeated bot actions (spam)
  • Track Count
    Use bot rule only once every X amount of time the term is detected
  • Fire Shortcodes
    Run shortcodes on your site by posting messages to a telegram group or a public channel
  • Duplicate Rules
    Easily duplicate rules and change needed details instead of creating new rules from scratch
  • Powerful Log
    Track every message sent, even if it doesn't trigger a rule
  • Easy Setup
    You only need the Telegram's API key and groups or channels
  • Reliable SMS
    Uses Amazon's sturdy SNS service, which works for over 200 countries (check the list)
  • UTF-8 Support
    Works with virtually all languages, including Chinese, Hindi, Arabic and Hebrew

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

CreativeMinds WordPress Telegram Bot Plugin videos

+ Add

Telegram Bot Plugin for WordPress

Category Popularity

0-100% (relative to Zendesk and CreativeMinds WordPress Telegram Bot Plugin)

Zendesk

CreativeMinds WordPress Telegram Bot Plugin

Customer Support
100 100%
Customer Support
0% 0
WordPress
0 0%
WordPress
100% 100
Help Desk
100 100%
Help Desk
0% 0
Customer Communication
0 0%
Customer Communication
100% 100

Questions and Answers

As answered by people managing Zendesk and CreativeMinds WordPress Telegram Bot Plugin.

What makes your product unique?

CreativeMinds WordPress Telegram Bot Plugin's answer:

The Telegram WordPress Widget from CreativeMinds stands out for its seamless integration of Telegram functionality directly into WordPress sites. It enables effortless communication by allowing users to send messages and receive updates without leaving the website. This widget enhances user engagement by providing a convenient and interactive way to interact with Telegram channels and groups directly from WordPress.

User comments

Share your experience with using Zendesk and CreativeMinds WordPress Telegram Bot Plugin. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and CreativeMinds WordPress Telegram Bot Plugin

Zendesk Reviews

  1. stu14
    Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features
10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

CreativeMinds WordPress Telegram Bot Plugin Reviews

We have no reviews of CreativeMinds WordPress Telegram Bot Plugin yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
View more

CreativeMinds WordPress Telegram Bot Plugin mentions (0)

We have not tracked any mentions of CreativeMinds WordPress Telegram Bot Plugin yet. Tracking of CreativeMinds WordPress Telegram Bot Plugin recommendations started around Jun 2024.

What are some alternatives?

When comparing Zendesk and CreativeMinds WordPress Telegram Bot Plugin, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Notifications Bot for Telegram - Easiest way to stay up to date on anything by notifications

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Re:plain - The simplest live chat in the world

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Pure Chat - Pure Chat provides FREE live website support and sales chat without the hassle! It's web site chat, simplified.

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